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Client Services Technician - CYFS

Posting Begin Date: 2025/07/28

Posting End Date: 2025/08/11

Category: Community Services

Work Type: Full Time

Minimum Salary: 16.93

Maximum Salary: 16.93

Pay Rate Type: Hourly

Description

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

Applications will be accepted through 4:59 PM MST on the posting end date.

Are you a detail-oriented human services professional who excels in a fast-paced environment? Do you want to make a positive impact on the lives of Idaho's children and families? If this sounds like a good fit to you, we are seeking applicants for a Client Services Technician (CST) to join our Division of Child, Youth and Family Services in Pocatello . This position will support children and families that are involved with the Child Welfare System.

This position is not eligible for telework.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

BENEFITS:

BEST RETIREMENT AVAILABLE IN THE NATION

We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit.

OTHER EXCELLENT BENEFITS

+ 11 paid holidays

+ Generous vacation and sick leave accrual beginning as soon as you start

+ Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)

+ Medical, dental, vision insurance - incredible rates! (full-time/30+ hours per week)

+ PERSI Choice 401(k)

+ Deferred compensation plan

+ Life insurance

+ Short and long-term disability insurance

+ Student Loan Forgiveness (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)

+ Wellness programs

+ Employee Assistance Program (EAP)

+ Flexible Spending Accounts (FSA)

+ Wide variety of training opportunities

+ Some positions offer flexible hours and/or telecommuting

EXAMPLE OF DUTIES:

+ Monitor client follow-through and achievement of goals and agreements.

+ Take progress notes.

+ Monitor family and child visits and report observations.

+ Collaborate with teams on client services.

+ Transport clients to medical and therapeutic appointments.

+ Testify in court on observations.

MINIMUM QUALIFICATIONS:

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

+ Good knowledge of home sanitation and safety. Typically gained by completion of a health or home economics course covering home sanitation and safety or home schooling or training covering home sanitation and safety.

+ Experience working with clients who may be behaviorally, socially, physically and/or mentally challenged. Typically gained by six months work experience in a hospital, nursing home, or similar environment, or as home healthcare provider, working with clients who are behaviorally, socially, physically, and/or mentally challenged.

+ Experience observing and recording clients' behaviors, treatment responses, and progress. Typically gained by six months work experience charting or tracking client information in a professional care setting or through employment as a home healthcare provider.

+ Ability to read and write English.

+ Ability to perform basic arithmetic.

+ Experience using ordinary home appliances and performing routine homemaking tasks. Typically gained by six months experience or completion of a home economics course.

+ A valid driver's license.

Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers)

***PLEASE NOTE: application assistance is not available after the business hours listed below, on the weekends, or on holidays and you must apply before 4:59 pm on the closing date. When applying, use CHROME as your browser to avoid complications.

If you have questions, please contact us at:

Email is the quickest way to get an answer to your questions.

(answered Monday through Friday during business hours MST)

EMAIL: [email protected]

PHONE: (208) 334-0681

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

Preference may be given to veterans who qualify under state and federal laws and regulations.