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Description

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.

Our team owns the network services capabilities that unlock customer value across all Kuiper segments (Government, Consumer, Enterprise). This includes services like public internet access, private cloud connectivity, on-premises customer links, and layer 2 transit. The team partners closely with Kuiper's business units to identify high-value connectivity needs and develop innovative network services to meet customer needs.

We’re looking for a Product Manager to define and own Kuiper’s Network Performance Management (NPM) product. Customers across Kuiper’s consumer, commercial, and government segments will benefit from tools that help them understand the health of the Kuiper network, how it integrates with their existing networking tools, and how the Kuiper experience can be optimized based on the content and workloads used by a customer.

As the single threaded owner for Kuiper’s NPM space, you will work with customers to deeply understand customer needs, define the end-to-end product lifecycle from conceptualization through launch, working closely with engineering teams, UX designers, and cross-functional stakeholders to deliver exceptional customer experiences. The role requires deep collaboration with Kuiper Engineering, eCommerce, User Experience, and Field Service teams to ensure a high-quality product.

Export Control Requirement:

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.

Key job responsibilities

The successful candidate will drive product strategy and technical execution while serving as the voice of the customer throughout the development process.

- Own the development and maintenance of product vision and feature requirements documents that clearly articulate customer value propositions and technical requirements for Kuiper Networking Performance Management.

- Work closely with UX designers and engineering teams to specify user experiences, operational flows, and documentation that meet customer needs while ensuring technical feasibility.

- Define and track key performance indicators (KPIs) for each feature, translating customer requirements into detailed user stories and acceptance criteria.

- Lead the feature roadmap development process by gathering requirements from diverse stakeholders including customers, regional teams, business development teams, and solutions architects.

- Drive cross-functional alignment with adjacent product teams to ensure seamless integration between NPM and other Kuiper products.

- Manage security, legal, and privacy reviews for all features, ensuring compliance with relevant regulations and company policies.

- Guide the development of UX mockups and technical documentation while providing ongoing support to engineering teams throughout the development lifecycle.

- Develop and deliver clear, compelling customer messaging and presentation materials for both end-customers and distributors.

- Lead customer and distributor interactions through various channels to effectively communicate feature capabilities and roadmap plans.

- Demonstrate strong analytical skills in assessing development costs, timelines, and technical trade-offs while maintaining focus on customer value.

Basic Qualifications

- Bachelor's degree or related work experience

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience managing technical products or online services

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

- Experience working directly with Engineers on web application and frontend development

- Demonstrated expertise in system design and architecture for web-based areas

- Strong track record in roadmap planning and feature prioritization for consumer-facing applications

- Proven experience in cross-functional team coordination and stakeholder management

- Excellence in technical documentation and verbal communication across technical and business audiences

- Working knowledge of AWS services and cloud architecture

- Familiarity with embedded systems and networking protocols (plus)

- Knowledge of web security best practices and compliance requirements

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.