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Description

Are you passionate about the customer experience? Innovating on behalf of established and emerging Amazon businesses? Amazon Digital Commerce powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

As Senior Product Manager - Technical, you will be responsible for the definition and development of the product roadmap for our consumer facing digital and subscription management experiences on Amazon (web/mobile). If you are looking for a highly strategic role with a big business impact, and passionate about inventing on behalf of our customers, this position is for you.

You will work closely with (Technical) Product Managers, Developers, User Experience Designers, as well as Senior Business Leaders globally to define new initiatives and customer experiences, analyze the business and present your vision. You will conceive and manage various programs driving customers through the subscription lifecycle and retention funnel. This position is responsible for owning and developing a clear product roadmap and will enjoy a high amount of autonomy, with the ability to set strategy and implement a diverse set of initiatives and projects throughout the year.

Key job responsibilities

- Work closely with leadership and cross-functional teams to develop and deliver innovative software and services that enable purchase and management of subscriptions, and memberships.

- Partner with Software Engineering, Digital clients, Customer Service, Marketing, and Business Intelligence teams to create best-in-class solutions for customers.

- Work with technical and non-technical stakeholders to understand and improve product capabilities.

- Analyze customer feedback and usage metrics to identify key pain points.

- Build innovative concepts and successfully champion them through senior management and other teams.

- Work successfully across Digital clients to ship new features and add meaningful customer experience updates.

- Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences.

- Present confidently to senior management, external clients, and other large audiences.

- Roll up sleeves as necessary to ensure projects stay on schedule and meet our high standards of quality.

About the team

Amazon Digital Acceleration powers ordering, subscriptions, and device management for Prime, Amazon Video, Music, Audible, Alexa, and Kindle, amongst other digital businesses. We process billions of digital purchases every year and enable our digital businesses to grow their businesses worldwide. We are on a mission to be earth's best provider of one-time and recurring digital commerce, delivering a seamless and enjoyable post-purchase customer experience.

Basic Qualifications

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience managing technical products or online services

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.