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Agency Information Technology Services, Office of

Title Manager Information Technology Services 1 - 9418

Occupational Category I.T. Engineering, Sciences

Salary Grade 27

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $106898 to $131665 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? Yes

County Albany

Street Address 50 Wolf Road, Floor 2

City Albany

State NY

Zip Code 12205

Duties Description The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.Join our dedicated NYS ITS team supporting the Department of Transportation (DOT) as a Functional Manager, leading the Development, Security, and Operations (DevSecOps) team. In this critical role, you will oversee the delivery of application services and maintenance/operations (M&O) for all DOT applications, ensuring their reliability, security, and alignment with the agency's strategic goals.Key Responsibilities:• Team Leadership & Management: Lead and mentor a diverse team of State employees (PS) and HBITS consultants (NPS) across various functions, including Low Code Development, WebApps, Mainframe, COTS, Permit/Compliance, QA/QC, and Release & Deployment. • Service Delivery & Optimization: Oversee the delivery of high-quality application services and ensure efficient maintenance and operations for all DOT applications.• ITSM Management: Drive excellence in ITSM processes, including Incident, Problem, Request, Knowledge, and Change Management.• Demand & Project Planning: Manage intake, demand, and project planning activities, ensuring resources are effectively allocated to meet business needs.• Technical Communication: Produce clear and concise technical documentation to support development, operations, and knowledge sharing.• Security & Compliance: Manage vulnerability assessments and remediation efforts to maintain a secure application environment.• Business Case Development: Participate in the review and development of business cases for new initiatives and enhancements.• Procurement Support: Contribute to the drafting, review, and response to RFPs, RFIs, and RFQs.• Strategic Alignment: Collaborate with Agency Program Area teams to translate business needs into technical deliverables, ensuring alignment with DOT's strategic objectives.• Stakeholder Engagement: Meet with Agency Management and Executives to understand business needs and map them to appropriate ITS Products and Services.• Incident Response: Provide off-hours support during emergency events for critical production transportation operations applications.• Solution Development: Draft solution proposals that address business challenges and leverage technology to drive innovation.• Resource Management: Effectively allocate resources to projects and initiatives, ensuring optimal utilization and productivity.• Training & Mentoring: Provide ongoing training and mentoring to team members, fostering a culture of continuous learning and development.• Perform the full range of supervisory responsibilities.

Minimum Qualifications Required Qualifications: One year of permanent service as an Information Technology Specialist 4; Information Technology Specialist 4 (Operations); Information Technology Specialist 4 (Systems Programming);Information Technology Specialist 4 (Data Communications); Information Technology Specialist 4(Database); Information Technology Specialist 3; Information Technology Specialist 3; Information Technology Specialist 3 (Programming); Information Technology Specialist 3 (Systems Programming); Information Technology Specialist 3 (Data Communications); Information Technology Specialist 3 (Database); or Chief Computer Operator. *Note: If you are on the examination eligible list for the position title in this location, you do not need to respond to this posting unless you are also eligible for appointment by one of the qualifications listed above. Candidates must be reachable on the current eligible list for this title to be list appointed.Please note:o Appointment to this position and continued employment with the agency is contingent upon obtaining and/or maintaining New York State residency within six months of hiring.o Appointment to this position is not final until all agency approvals have been granted.

Additional Comments Fingerprinting and a background check is required for employment with ITS. Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview. Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:Holiday & Paid Time Off• Thirteen (13) paid holidays annually• Up to Thirteen (13) days of paid vacation leave annually• Up to Five (5) days of paid personal leave annually• Up to Thirteen (13) days of paid sick leave annually for PEF.• Up to three (3) days of professional leave annually to participate in professional development Health Care Benefits• Eligible employees and dependents can pick from a variety of affordable health insurance programs• Family dental and vision benefits at no additional costAdditional Benefits• New York State Employees’ Retirement System (ERS) Membership• NYS Deferred Compensation• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds• Public Service Loan Forgiveness (PSLF)• And many more.The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.

Some positions may require additional credentials or a background check to verify your identity.

Name Michael Penticuff

Telephone 518-473-0398

Fax 518-402-4924

Email Address [email protected]

Address

Street Empire State Plaza

Swan Street Building, Core 4, Floor 1

City Albany

State NY

Zip Code 12220

Notes on Applying To apply, please submit a cover letter and resume. Please indicate that you are applying for the Manager Information Technology Services 1 position and include the Vacancy ID in the subject of your email.Your Social Security Number may be required to confirm your eligibility.