• Customer Experience Specialist

    Robert Half Office Team (San Diego, CA)


    Description

    About the Role:

    Robert Half is partnering with a mission-driven nonprofit organization in search of a dedicated Customer Experience Specialist to join their inbound call center team. This role is ideal for candidates who are passionate about serving their community, thrive in fast-paced environments, and bring a strong sense of empathy and professionalism to every conversation.

    Key Responsibilities:

    + Serve as the first point of contact for community members seeking support and resources

    + Handle a high volume of inbound calls with patience, professionalism, and efficiency

    + Provide accurate information and referrals in accordance with organizational guidelines

    + Actively listen and de-escalate concerns while maintaining a compassionate and solutions-oriented tone

    + Maintain detailed and accurate records of client interactions using internal systems

    + Collaborate with internal departments to ensure client needs are met in a timely manner

    + Uphold the values and mission of the nonprofit through every customer interaction

    Requirements

    Qualifications:

    + 1+ year of experience in a call center or high-volume customer service environment

    + Prior experience or strong interest in nonprofit or community-based work preferred

    + Excellent verbal communication and interpersonal skills

    + Ability to stay organized, calm, and focused under pressure

    + Technically proficient; able to learn and navigate CRM systems or call management software

    + High level of empathy, active listening, and cultural sensitivity

    Work Environment:

    + On-site for the first 6 months for training, integration, and team support

    + Eligible for a hybrid work schedule after initial 6-month period (3 days remote per week)

    Why You’ll Love This Opportunity:

    + Make a meaningful impact every day

    + Join a supportive, values-based organization

    + Potential to grow into a long-term role within the nonprofit sector

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .