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Description We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. This Contract-to-permanent position offers an exciting opportunity to enhance network infrastructure, support IT equipment, and provide exceptional technical assistance to users. The role requires a proactive individual who can ensure the stability and efficiency of our systems while fostering clear communication with team members.

Responsibilities:

• Upgrade and maintain network infrastructure, including routers, modems, and access points, to improve connectivity and system reliability.

• Install and configure new IT equipment and ensure seamless functionality for end users.

• Provide comprehensive explanations of software systems to staff, ensuring ease of use and adoption.

• Troubleshoot and maintain existing systems such as computers, routers, and other hardware, resolving technical issues efficiently.

• Conduct research and recommend hardware and networking solutions to optimize performance.

• Develop and document processes and systems aimed at enhancing company efficiency and productivity.

• Gain a thorough understanding of company operations by completing training courses, reviewing operational manuals, and observing on-site procedures.

• Collaborate with corporate team members to understand their workflows, software usage, and operational challenges.

• Assist in learning and managing the administrative functions of software systems, including Yardi, Gmail, and other tools, to support business operations.

• Coordinate video calls or site visits to identify and address IT requirements effectively. Requirements • Proficiency in PC desktop and workstation support, including hardware and software troubleshooting.

• Hands-on experience with Active Directory for user and system management.

• Strong knowledge of desktop hardware and imaging processes.

• Expertise in Windows 10 operating systems.

• Excellent communication skills to effectively explain technical concepts to non-technical users.

• Ability to document processes clearly and create user-friendly training materials.

• Prior experience with network infrastructure, including routers, modems, and access points.

• Strong problem-solving skills and the ability to work independently or as part of a team. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .