"Alerted.org

Administrative Specialist/Client Case Manager

Job Details

Job Location

ARCCA LLC - PENNS PARK, PA

Position Type

Full Time

Salary Range

$65000.00 - $70000.00 Salary/year

Travel Percentage

None

Job Shift

Day

Description

+ Monitor project dashboard and update Engineers on key deliverables and milestone deadlines;

+ Manage cases and act as an intermediary between the Engineer and the Client;

+ Manage all activities that occur from the time a client case is accepted through completion of the project and the case closes, including but not limited to taking sign-up calls for new cases, scoping a job and creating an estimate, client pre-billing review, managing file material, setting deadlines, scheduling / coordinating depositions and trials for the engineers (expert witnesses), performing quality assurance checks ensuring the project is satisfactorily completed.

+ Regularly interact and correspond with attorneys, law firms, insurance agencies, third parties, and other clients.

+ Coordinate submission of timesheets and expense reports for engineers.

+ Review emails periodically after hours for extremely time sensitive updates.

+ Other responsibilities as assigned.

Qualifications

+ Bachelor's degree preferred

+ 5-10 years' experience in a similar role within professional services, legal, or insurance industry required

+ Must be highly organized, have excellent time management skills, and the ability to prioritize tasks in a fast-paced, quick turn-around cycle time environment

+ Must be able to work well as part of a team and handle confidential information with discretion

+ Must possess excellent communication and customer service skills

+ Must be an advanced level user and proficient in MS Office and MS Outlook

+ Proficiency using file sharing software is highly desired (ShareFile, DropBox, Etc.)

+ Notary Public is a plus!