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Claim Analyst (Analyst I - CPPW)

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Claim Analyst (Analyst I - CPPW)

Salary

$40.97 - $58.47 Hourly

Location

1120 SW 5th Ave, OR

Job Type

Regular

Remote Employment

Remote Only

Job Number

2025-00651

Bureau

Budget & Finance Service Area

Opening Date

07/28/2025

Closing Date

8/11/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

Job Appointment: Full time, Regular

Work Schedule: Monday – Friday, 8:00am-5:00pm

Work Location: Fully Remote. Remote work must be performed within Oregon or Washington. For more information, click here (https://www.portland.gov/policies/human-resources-administrative-rules/employee-behavior-expectations/hrar-4045-employee#toc-geographic-work-location) .

Benefits: Please check our benefits tab for an overview of benefit for this position

Language Pay Premium Eligible: This position is eligible for Language Pay Differential (https://www.portland.gov/bhr/class-comp/language-pay-differential-overview) for qualifying employees.

Union Representation: City of Portland Professional Workers (CPPW). To view this labor agreement, visit the Current City Labor Agreements (https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements) page.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and cover letter.

Position Summary

The Claims Analyst position is housed within the Risk Management Division of the Office of the Chief Financial Officer. Risk Management administers the City’s self-insured general liability and workers’ compensation claims programs, procures commercial insurance for property and other risks, and provides bureau support for employee safety, loss prevention, risk assessment and third-party subrogation. This position is one of three Claim Analysts on the Liability Team in addition to the four Senior Claim Analysts. The purpose and focus of this position is to manage liability claims.

As a Claims Analyst, you will:

+ Secures statements and information through interviews and written requests to determine City responsibility for a given incident, action or exposure.

+ Performs site inspections and documents accident scenes.

+ Secures and reviews repair estimates or documentation of damages.

+ Identifies and investigates third-party liability.

+ Determines whether City employees were working within the course and scope of their employment in incidents, and provides for indemnification and defense when warranted.

+ Establishes and maintains reserves for claims within established limits and guidelines.

+ Proceeds with settlements as appropriate in accordance with monetary guidelines.

+ Issues timely denial when appropriate.

+ Negotiates claims with claimants and/or representatives.

+ Forecast, control and monitor litigation costs and potential damage awards through the life of the claim.

+ Collects, evaluates and integrates appropriate data, and ensures it is consistently captured in the RMIS for use in tracking, forecasting and reporting of trends.

+ Maintains organized, up to date and complete electronic claim files.

Have a question?

Contact Information:

Tamela Ressler, Senior Recruiter

Bureau of Human Resources

[email protected]

To Qualify

The following minimum qualifications are required for this position:

+ Experience investigating, analyzing, evaluating, and resolving general liability and auto liability claims.

+ Experience using accounting procedures to resolve financial transactions involving accounts receivables and collections related to liability losses.

+ Experience applying federal, state and local laws affecting potential exposure and/or settlement limitations, including comparative negligence, immunities and defenses when evaluating claims for recovery.

+ Ability to communicate clearly, both verbally and in writing, to explain and recommend claim decisions to claimants, attorneys, insurance companies, City staff, and elected officials, while handling sensitive issues with professionalism and confidentiality.

+ Experience understanding and explaining detailed rules and policies, writing clear reports and claim documents, and representing the City in settlement negotiations, including restitution, arbitration, or small claims hearings.

+ Experience managing electronic claim records using best practices, and proficiency in using online research tools, claims management systems, and Microsoft Office programs.

Preferred qualifications

Although not required, you may have one or more of the following:

+ Senior Claim Law Associate (SCLA) or Associate in Claims (AIC) designation at the time of hire.

The Recruitment Process

STEP 1: Apply online between July 28, 2025 – August 11, 2025

Required Application Materials:

+ Cover letter

+ Details are key! The city uses a merit-based system, so your cover letter should be thorough and specifically address each qualification listed in the "To Qualify" section of the job announcement. Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. Follow the instructions, as a subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

+ Resume

+ Answer the three (3) Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

+ If you wish to request Veteran's Preference, please submit your veteran documents (e.g., DD214-Member 4, VA Benefit Letter) by the recruitment's closing date.

We have recently updated our veteran preference process. Starting March 3rd, 2025, if you made the eligible list and met the eligibility to receive veteran preference, you will no longer need to submit veteran documents for future recruitments.

If you need to update or remove your veteran preference for a specific recruitment or from your master profile, please contact the recruiter listed in the job announcement.

Application Tips:

+ Your cover letter can exceed one page, to ensure you are able to provide the detailed information for every qualification. A subject matter expert will be evaluating your details to confirm that you meet the minimum requirements.

+ Your résumé should support the details described in your cover letter.

+ How We Determine Pay:The City of Portland is covered by theOregon Equal Pay Act (https://www.oregon.gov/boli/workers/pages/equal-pay.aspx) .Your salary is determined based on the experience listed in your resume that is directly related and equivalent to the position for which you are applying. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all your relevant experience.

+ Do not attach any additional documents.

+ Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

+ You can use AI tools to assist with your job application, but please make sure to personalize your responses to supplemental questions. Avoid copying and pasting. We encourage use AI to generate ideas and then tailor them to reflect your own experiences and skills.

+ All applications must be submitted via the City's online application process.

+ E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Week of August 11th

+ An evaluation of each applicant's training, paid and unpaid experience, as demonstrated in their cover letter, and resume, weighted 100%.

+ Your cover letter and résumé will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.

+ You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 (https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes#toc-examination-review) for complete information.

+ Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of August 18th

+ Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): late August / early September 2025

+ Hiring bureau will review and select candidates for an interview

Step 5: Offer of Employment: mid-September 2025

Step 6: Start Date: Late September 2025

+ A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change.

Additional Information

Click here (https://www.portland.gov/bhr/career-center/recruitment-policy) for additional information regarding the following:

+ City of Portland Core Values

+ Recruitment Process - Work Status

+ Equal Employment Opportunity

+ Veteran Preference

+ ADA, Pregnancy, and Religious Accommodations

AnEqualOpportunity /AffirmativeAction Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

+ Health Care (Medical, Vision and Dental)

+ Carrot Fertility

+ Wellness Benefits

+ Life Insurance

+ Long-term disability coverage to eligible employees and their families.

+ Employee Assistance Plan

+ Flexible Spending Accounts

+ Retirement

+ Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer

+ Family Medical Leave

+ City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers (https://www.portland.gov/bhr/benefit-offerings/benefits-quickstart-guide/benefit-plan-summaries-highlight-guides) .

01

Thank you for your interest in the City of Portland. We value your time and hope to make your application experience as positive as possible.

Your Cover Letter and Resume are an important step to assist us in the review for minimum qualifications for the posted vacancy.

In your Cover Letter, write specific and unique responses to address each of the minimum qualification listed in the "To Qualify" section. The information you provide must correctly reflect your work history/resume. A lack of information in your application materials to each of the minimum qualifications may result in elimination from the recruitment.

Note: Request for veterans' preference, please add a copy of your DD214 and/or Veteran's Benefit letter. All documents must be uploaded by the closing date and time of this announcement.

Have you read and understood all the information listed above?

+ No - If you have a questions, please contact the recruiter on the announcement.

+ Yes

02

Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)

03

The City of Portland sometimes gets requests for public records. Please choose the response that best fits your preference:

(Your choice will not affect your application process.)

+ I want my application to stay private. I understand that the City of Portland will keep my information confidential unless required to share it by law.

+ I allow my application to be shared. I understand that by choosing this option, my information is no longer private.

04

Please note the following question will not be considered during minimum qualification review. The information provided will be reviewed during the selection process.

Although not required, please provide information for any of the following preferred qualifications:

+ Senior Claim Law Associate (SCLA) or Associate in Claims (AIC) designation at the time of hire.

(Enter N/A if you do not have relevant experience)

Required Question

Employer

City of Portland

Address

1120 SW 5th Ave, Room 987 Portland, Oregon, 97204

Website

http://www.portlandoregon.gov/jobs

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