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Position OverviewThe Director of Downtime Preparedness and Continuity Operations is a strategic leadership role responsible for the comprehensive planning, development, and execution of downtime preparedness and operational continuity across all clinical and non-clinical areas within the organization. This leader will leverage experience in nursing leadership and healthcare operations to ensure safe, compliant, and efficient care delivery during planned or unplanned system outages, infrastructure failures, or other service disruptions. This role reports to the Chief Information Officer in Information Services.

Primary Department, Division, or Unit:

Primary Work Shift:

Day Rotational

Regular Scheduled Weekly Hours:

40

Compensation Range:

$72.10 - $108.15 per hour, depending on experience

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Position Responsibilities:

+ Lead the development and implementation of system-wide downtime preparedness protocols and continuity plans for both clinical and administrative departments.

+ Collaborate with executive leadership, IT, clinical, and operational teams to identify potential vulnerabilities and develop mitigation strategies.

+ Create, maintain, and routinely test downtime and recovery playbooks tailored to department-specific workflows.

+ Oversee staff training, drills, and education programs to ensure consistent understanding and readiness at all levels of the organization.

+ Analyze lessons learned from downtime events and incorporate improvements into existing protocols.

+ Serve as the subject matter expert and liaison to Executives during live downtime events, providing real-time guidance and support to operational teams working with CIO and CISO.

+ Ensure alignment with regulatory requirements, accreditation standards, and industry best practices for business continuity and patient safety.

+ Champion a culture of resilience, preparedness, and operational excellence across all levels of the organization.

Position Requirements Minimum Required

+ Minimum 15 years of progressive leadership experience in nursing and/or healthcare operations

+ Registered Nurse (RN) with active license.

Preferred

+ Advanced nursing degree preferred (MSN, DNP, or equivalent).Deep knowledge of clinical workflows, hospital operations, regulatory compliance, and quality and safety standards.

+ Proven ability to lead cross-functional teams and drive organizational change in complex healthcare environments.

+ Strong strategic thinking, communication, and crisis management skills.

+ Experience in emergency preparedness, business continuity, or health system resilience initiatives is highly desirable

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Why You’ll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That’s why we’re intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we’re here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

•Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

•Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

•A Place to Call Home – Located in New York’s Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

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About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York’s Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region’s population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we’d love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

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United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.