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Job Description

Job Title: Assistant Box Office Manager

Department: Box Office

Reports To: Box Office Managers – Altria Theater & Dominion Energy Center

FLSA Status: Full Time/Exempt

Summary Assists the ASM Richmond Box Office Managers and/or Director of Facility Accounting at the Altria Theater and Dominion Energy Center in overseeing ticket sales and all aspects of Box Office operation by performing the following duties personally or through subordinates.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

+ Prepares or assist with preparation of a daily and monthly report of business transactions.

+ Assist Finance with Chargeback disputes.

+ Assist Finance with Monthly Reconciliation of account.

+ Supervises and schedules ticket sellers and completes bi-weekly payroll.

+ Processes will call orders, Groupon/Goldstar, and complimentary ticket requests.

+ Assists in coordinating all event information between the promoter, facility personnel and the ticket company in a timely manner.

+ Maintains communication with ticket company representatives for updates and/or revisions in computer operations.

+ Assists with preparation of the final Box Office statement for settlement of each event.

+ Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.

+ Maintains and processes sponsor tickets for each event.

+ Build events in Etix for Food & Beverage events at Altria Theater

+ Build events in Etix for Upsells and Sponsorships

+ Build events in Etix for Community Related Events

+ Assists with commercial event builds in Etix

+ Assists with department communication

+ Maintains and oversees Box Office operation for daily and event service

+ Serves as a ticket seller when needed, opens and/or closes ticket window

+ Fulfill and assist with ADA ticket transactions and ADA patron needs

+ Accurately dispenses tickets as requested by patrons

+ Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.

+ Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.

+ Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.

+ Efficiently and courteously answers questions concerning prices, seating, accessibility, ticket polices and events. Gives information concerning coming attractions.

+ Assist other department members as needed

Supervisory Responsibilities:

+ Assists the Box Office Managers with management of Ticket Sellers.

+ Carries out supervisory responsibilities in accordance with ASM’s policies and applicable laws.

+ Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

+ High school diploma or general education degree (GED)

+ 1 to 2 years related experience required

+ Or equivalent combination of education and experience

+ Experience in accounting and customer service essential

+ Experience with Excel spreadsheets desired

+ Experience with computerized ticket systems, such as Etix

+ Box office experience in a similar environment strongly preferred

+ Supervisory experience desired

Skills and Abilities

+ Excellent communication, problem solving, and organizational skills required

+ Demonstrated knowledge of financial procedures, including record keeping and reconciliation

+ Knowledge of supervisory principles and practices

+ Ability to coordinate and schedule staff

+ Excellent good customer service and public relations skills

+ Demonstrated knowledge of ticket selling/box office operations

+ Ability to count money, make change

+ Must be able to work extended/irregular hours, including nights, weekends and holidays.

ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply.

VEVRAA Federal Contractor.