• IT Support - Field Support

    Eliassen Group (Lakewood, CO)


    IT Support - Field Support

    Lakewood, CO

    **Type:** Contract-to-Hire

    **Category:** Support

    **Industry:** Government

    **Reference ID:** JN -072025-103030

    **Date Posted:** 07/27/2025

    **Shortcut:** http://careers.eliassen.com/C27Hng

    + Description

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    Description:

    Client Description: Our client is a leading provider of IT solutions and services, dedicated to delivering high-quality support and innovative technology solutions to their customers. They are seeking a skilled IT Support Specialist to join their team and provide exceptional technical support to end users in a hybrid work environment.

     

    Rate: $30 - $34 an hour W2

     

    _This is a contract-to-hire opportunity. Applicants must be willing and able to work on a W2 basis and convert to FTE following contract duration. For our W2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._

    Responsibilities:

    Key Responsibilities:

    + Provide Tier 2 and Tier 3 deskside and remote end-user support.

    + Troubleshoot complex and advanced end-user issues with hardware and software.

    + Perform hardware and software diagnostics, mobile device deployment, recovery, and troubleshooting.

    + Act independently in a customer environment and engage engineers from multiple teams to troubleshoot issues.

    + Update the status of queued service requests within the IT service management system.

    + Escalate complex problems to upper-level deskside engineers.

    + Set up and support conference room and VTC (Video Teleconferencing) systems.

    Experience Requirements:

    Experience Requirements:

    + Proven experience in deploying customer hardware and software.

    + Strong problem resolution skills in IT support for end users.

    + Proficiency in troubleshooting Microsoft Windows.

    + Experience in the installation and configuration of new machines in a Windows environment.

    + Familiarity with Office 365, VPN, Active Directory, and Thin Client technologies.

    + Experience with remote tool support and conference room/VTC setups.

    Education Requirements:

    Education Requirements:

    + A degree is required (a high school diploma may be substituted with 6 additional years of related experience).

    + HDI Technical Support Professional certification required within six (6) months of employment.

    + Certifications such as A+, Net+, Secure+, and ITIL V4 are desirable but not required.

     

    _Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._

     

    _W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._

     

    _Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected]._

     

    _About Eliassen Group:_

     

    _Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate._

     

    _Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status._

     

    _Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_