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About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies. McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet. Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

The customer care lead plays a critical role in supporting operational excellence across branch inventory management, customer service, and warehouse process integrity. This position is responsible for overseeing cycle count compliance, training site supervisors, supporting system accuracy, and driving resolution for discrepancies and inventory issues. The role is highly cross-functional, bridging Customer Care with warehouse operations, quality control, and system support functions.

YOUR IMPACT

+ Conducts velocity analysis to establish and launch cycle count events across network warehouse sites

+ Trains branch supervisors on cycle count procedures and ensures compliance with policy

+ Oversees the adjustment approval workflow and validates necessary corrections

+ Creates and maintains accurate scrap records; ensures proper approval routing for all scrap transactions

+ Initiates and tracks new quality metrics and reporting tools

+ Assists with freight claim documentation and follow-up processes

+ Prepares and reviews branch Order-To (OT) performance analysis

+ Tracks and resolves discrepancies tied to inventory locations and month-end reporting

+ Manages branch inventory health including duplicate items, incorrect categorizations (GSBL), and data integrity

+ Develops and maintains warehouse training programs for operational best practices

+ Identifies and implements improvements to standard operating procedures (SOPs) related to inventory and customer support

+ Provides first-level support to warehouse supervisors and staff for JDE (JD Edwards) system issues

+ Collaborates with IT or ERP teams to escalate and resolve system-related problems affecting customer or inventory data

MINIMUM QUALIFICATIONS

+ Associate degree in business or related field and four (4) or more years of relevant experience (equivalent to seven [7] years total; or an equivalent combination of education and experience.

STANDOUT QUALIFICATIONS

+ Bachelor's degree preferred

+ Experience leading or mentoring others

+ Strong ability to manage systems (JDE, CRM, etc)

+ Excellent organizational and problem solving skills

+ Proven ability to influence team culture and drive continuous improvement

Pay Range:

$56,600.00 - $88,400.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at [email protected].

Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.