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Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The telemarketer serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

JOB RESPONSIBILITIES

Lead Generating and Sales

+ Initiate, develop and follow up on business leads. Cold call, direct email, and perform other lead generation activities. Obtain names and numbers of potential customers from telephone directors or purchased lists. Schedule appointments for sales representatives to meet with potential clients.

+ Persuade potential customers to purchase a product or service or to make a donation. Explain products or services in detail. Answer questions from customers. Explain or negotiate prices.

+ Enter customer and sales information into database. Obtain or verify customer information, including address, phone number, and payments methods. Record various system transactions and confidential recordkeeping.

+ Follow up on orders to ensure product satisfaction. Resolve customer issues about orders or payment information.

+ Conduct customer surveys to ascertain level of customer service and product/service satisfaction.

EDUCATIONAL/Experience/MINIMUM** **Requirements

Education:

+ High school education

Experience:

+ One (1) year of sales or customer service experience

Knowledge, Skills & Abilities:

+ Persistent, motivated to close sales, handles rejection well, results driven

+ Time management skills

+ Customer service skills

+ Telephone and lead prospecting skills

+ Professionalism

+ Knowledge of the products being sold

Work Conditions

Work Environment

When considering the work environment associated with this job, the following factors may apply:

+ Work indoors and outdoors during all seasons and weather conditions

+ Limited amount of local and/or multiple location traveling required

+ Professional Dress is required when in contact with families.

Work Postures

When considering the work postures associated with this job, the following factors may apply:

+ Frequent, continuous periods of time standing, up 6 hours per day

+ Sitting continuously for many hours per day, up to 6 hours per day

+ Climbing stairs to access buildings frequently

Physical Demands

When considering the physical demands associated with this job, the following factors may apply:

+ Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

When considering the work hours associated with this job, the following factors may apply:

+ Working beyond “standard” hours as the need arises

Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 36109

Category (Portal Searching): Sales

Job Location: US-AL - Montgomery

Job Profile ID: S00164

Time Type: Full time

Location Name: Greenwood Serenity Memorial Gardens - White Chapel-Greenwood Funeral Home