• People Operations Specialist

    New Jersey Institute of Technology (Newark, NJ)


    Title:

    People Operations Specialist

    Department:

    People Operations Center

    Reports To:

    Manager, People Operations

    Position Type:

    Staff

    Position Summary:

    The People Operations Specialist is a part of the People Operations Team and will ensure efficient, effective, knowledgeable HR services to provide guidance and solutions related to HR inquiries from the university community. This position is responsible for facilitating and triaging HR inquiries including employee life cycle changes and general HR administration to ensure services are delivered efficiently and effectively. The People Operations Specialist will build and maintain effective relationships with other team members within Human Resources to ensure tools and resources are up to date, and to identify opportunities to increase effectiveness of HR services.

    Essential Functions:

    -Reviews, validates and processes transactions associated with the employee life cycle (new hires, promotions, transfers, secondary payments, etc.).

     

    -Answers front-line internal and external customer inquiries, prioritizing customer service in every interaction.

     

    -Creates and maintains knowledge articles for and/or contributes to the HR Knowledge Base based on common customer inquiries and identified needs.

     

    -Documents all contacts and outcomes utilizing HR service management software; routes cases to appropriate HR team and upholds HR service level agreements.

     

    -Contributes to HR technology implementation and process improvement efforts as needed.

     

    -Maintains a high level of discretion and professionalism with handling confidential materials.

    Prerequisite Qualifications:

    -Bachelor’s Degree.

     

    -0-3 years in a Human Resources role.

     

    -At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

    Bargaining Unit:

    Non-Aligned

    Range/Band:

    13

    Salary Information:

    In compliance with the NJ Pay Transparency Law, the annual salary range for this position is $60,000-$67,000 (USD). NJIT considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses or other items.

     

    To learn more about the comprehensive benefits NJIT offers for this position, please visit our benefits page: https://hr.njit.edu/health-benefits.

    FLSA:

    Exempt

     

    Full-Time