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Family Services Associate

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Family Services Associate

Salary

$41,231.30 - $68,887.19 Annually

Location

23510, VA

Job Type

Permanent Full-time

Job Number

13260

Department

Human Services

Division

Division of Social Services

Opening Date

07/29/2025

Closing Date

8/8/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. The NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking a Family Services Associate to educate clients in utilizing available resources to meet their personal, social, health, and economic needs. The Family Services Associate supports and assists client by providing in-home counseling, empowering parents to become self-sufficient, and assisting in the implementation of prescribed service plans. The incumbent will collaborate with professionals to enhance service delivery.

The Family Services Associate will also assist with providing support in the implementation of prescribed service plans by supporting and empowering families in accomplishing goals, establishing contacts, and providing information to families on how to access needed services and providing linkage to resources. Ensures communication by maintaining written case documentation dynamics. Performs other related duties by providing transportation to clients, performing clerical duties as required and assisting Family Services Workers and Supervisors.

Department Hiring Salary Range: $41,231 - $47,415

Essential Functions

Essential functions include but are not limited to:

+ Assesses families’ basic needs and requests, budget expenditures to meet needs which enhance family functioning; provide support to children and families in finalizing adoptions; work directly with foster and adoptive parents and/or relatives to prepare for transition and return to their custody.

+ Manages caseloads by maintaining files, telephone contacts, referrals to private vendors for services, preparing documents, filing, authorizing payments, transporting clients to appointments, and supervising visitations.

+ Performs general math computations and validation of figures compiling for various financial reports.

+ Ensures communication by maintaining written case documentation and directly advocates by communicating client data to case managers and the courts, schools, mental health medical professionals and landlords.

+ Assists caseworkers with court related duties by attending court hearings with written reports and verbal testimonies, filing petitions and affidavits and coordinating activities with attorneys and law enforcement.

+ Obtains additional information/data through various means, including searching records, reviewing State reports, and automated systems searches.

+ Prepares monthly statistical reports.

+ Provides case management in conjunction with the supervisor and other relevant parties. Keep factual and timely formal records through the use of computer based and other information systems.

+ Performs related duties by conducting home studies, preparing written reports of findings, attending and coordinating related meetings, and seeking to resolve crisis situations for families and individuals regarding personal safety, shelter, food and clothing.

+ Makes referrals for services by being knowledgeable of local services and resources, working with service providers in the community, serving as a client advocate in accessing services and working with other agencies such as schools, courts and mental health providers.

+ Participates in staff and training meetings as assigned.

+ Performs related duties as assigned.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

No experience required.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

Working Hours: 8:30 - 5:00 p.m. Monday through Friday

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

Do you possess an Associate Degree in Human Services, or a related field?

+ Yes

+ No

07

How many years of direct work experience do you have in assisting families in crisis?

+ No experience

+ Less than 1 year of experience

+ 1-2 years of experience

+ 3-4 years of experience

+ More than 5 years of experience

08

Do you have any Case Management experience?

+ Yes

+ No

09

If you answered "Yes" to the previous question, then describe your case management experience. If you answered "No" then type "NA

10

Do you have any professional conflict resolution/crisis intervention experience?

+ Yes

+ No

11

If you answered "Yes" to the previous question, then describe your professional conflict resolution/crisis intervention experience. If you answered "No" then type "N/A".

12

Have you ever worked, volunteered, or completed an internship with the Human Services Department with the City of Norfolk?

+ Yes

+ No

13

Do you have a valid driver's license?

+ Yes

+ No

14

Please provide the name, email address, and phone number of your current or most recent supervisor

15

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

16

A conviction (felony or misdemeanor) does not necessarily eliminate you from employment consideration. A criminal background check is conducted on all new hires. Failure to disclose all criminal convictions may result in disqualification from employment consideration or may result in dismissal from City of Norfolk employment if you have been hired. The nature of the offense; the time that has passed since the offense, conduct and/or completion of the sentence; and the nature of the job sought may be taken into consideration. Have you ever been convicted of a felony or a misdemeanor?

+ I have been convicted of a felony

+ I have been convicted of a misdemeanor

+ I have been convicted of a felony and a misdemeanor

+ I have not been convicted of a felony or a misdemeanor

17

If you answered, that you have been convicted of a felony and/or a misdemeanor, please provide an explanation including the city, state and date of the conviction. This excludes minor traffic violations such as speeding tickets.

18

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

19

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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