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Case Manager IV - Reinvestment, Hospital and Regional Program Liaison

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Case Manager IV - Reinvestment, Hospital and Regional Program Liaison

Salary

$50,624.05 - $84,620.59 Annually

Location

VA 23513, VA

Job Type

Permanent Full-time

Job Number

13306

Department

Community Services Board

Division

Community Support Services

Opening Date

07/29/2025

Closing Date

8/8/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a Case Manager IV to serve as the agency liaison to authorize and monitor acute care, crisis stabilization units (CSU) and indigent admissions while coordinating discharge planning. Provides discharge planning to consumers currently hospitalized in DBHDS State Hospitals. Completes and follows IDAPP consumers in the community on a limited basis in collaboration with other providers.

Department Hiring Salary Range: $50,624-58,217

Essential Functions

Essential functions include but are not limited to:

+ Authorize short-term local acute care and crisis stabilization unit (CSU) bed days.

+ Provide discharge planning to consumers in local acute care, CSU and DBHDS State hospitals.

+ Monitor provision of treatment throughout the hospitalization or stay to ensure utilization of effective treatment modalities. Establishes and maintains collaborative relationships and ongoing communication with providers of inpatient psychiatric acute care and crisis stabilization units.

+ Serves as a NCSB agency liaison for local acute care, CSU and DBHDS State hospital staff and care coordinators in developing appropriate discharge plans.

+ Collaborates with local acute care, CSU and DBHDS State hospital staff and community providers to identify and overcome barriers to timely and effective discharge planning.

+ Coordinate case reviews with the Program Supervisor, Prescription Team, local acute care, CSU's, DBHDS State Hospital Treatment Team and/ or Community Care Providers as appropriate.

+ Links consumers to community resources, services and supports specified in discharge plan.

+ Completes IDAPP plans for consumers hospitalized in DBHDS State hospitals.

+ Identify systems issues which may contribute to an increased length of stay.

+ May manage a caseload.

+ Maintain accurate clinical, statistical and financial records in accordance with Norfolk CSB standards.

Education/Experience

Bachelor's degree in a human services field.

Considerable experience in a human services field related to the area of assignment. Some assignments may also require specific experience working with various types of client populations; master's degree preferred in some areas.

Preferred Experience:

Experience in quality assurance, discharge planning, case management and working with adults with serious mental illness and co-occurring disorders.

Additional Information & Requirements

+ Valid Driver's License may be required depending on assignment.

+ Certification in basic first aid and CPR, depending on area of assignment.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

Are you proficient in Microsoft Word and Excel?

+ Yes

+ No

07

Do you have any experience with Discharge Assistance Program (DAP)?

+ Yes

+ No

08

How many years do you have in discharge planning?

+ No experience

+ Less than 3 year of experience

+ 3-4 years of experience

+ 5-6 years of experience

+ More than 6 years of experience

09

How many years of experience do you have working with the seriously mentally ill (SMI) population?

+ No experience

+ Less than 3 year of experience

+ 3-4 years of experience

+ 5-6 years of experience

+ More than 6 years of experience

10

Do you have a valid driver's license?

+ Yes

+ No

11

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

12

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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