"Alerted.org

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a **Critical Environment Technician Manager.**

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Critical Environment Culture

- Understands, follows, and ensures safety and security requirements, while adhering to business processes and procedures to perform work safely, reliably, and in compliance with applicable regulations.

- Recognizes and responds to safe versus unsafe working conditions, taking immediate action when necessary, and promoting a safe working culture to empower less experienced team members.

- Participates in required meetings, trainings, and handoffs, while assessing and identifying appropriate resources and equipment to support environmental health and safety objectives.

- Actively maintains safe working conditions at all times, ensuring safety and security requirements are met for their own work and that of others.

Equipment and Systems Maintenance

- Prepare and submit highly complex reports, adhering to preexisting scripts and templates or using ad hoc methods for trending and analysis (e.g., Root Cause Analysis [RCA] reports), and review prior reports from less experienced team members for accuracy and completeness.

- Develop and oversee methods of operating procedures (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) for complex and interdependent equipment and disciplines, ensuring safe and reliable execution, while assigning and overseeing procedure development and reporting.

- Act as a subject matter expert, independently troubleshooting multiple equipment, systems, subsystems, and components, documenting issues, and providing consultation to less experienced colleagues. Ensure troubleshooting completion paths are escalated appropriately, and perform inspections, testing, and commissioning activities.

- Guide and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs for multiple disciplines and equipment types without supervision, while serving as a subject matter expert. Communicate and/or escalate maintenance activities as needed, and ensure follow-up action items are addressed promptly. ​​

Equipment and Systems Operations

- Oversee and participate in the regular inspection and supervision of critical environment-related facility equipment, ensuring the identification and analysis of unsafe or abnormal conditions.

- Utilize telemetry, control systems, and other platforms to monitor site status and analyze events, providing technical expertise and advice to less experienced colleagues on equipment behavior and potential issues.

- Independently handle complex tasks such as stabilization, resolution, and recovery, while serving as an operations specialist and providing oversight and mentorship to team members.

- Lead onsite incident response teams for abnormal conditions, develop and follow emergency procedures, coordinate corrective repairs, and communicate with leadership to ensure effective incident management and resolution. ​​

Physical Requirements

Applies to but is not limited to US-based Data Center roles

+ Frequent climbing of stairs and/or ramps

+ Prolonged standing

+ Occasional lifting of 50 lbs / 22.5 kg

+ Occasional pushing or pulling of 50-75 lbs / 22.5-34 kg with assistive device

+ Normal visual acuity (near, far, and peripheral with correction), defined via standard medical terms and applicable criteria

+ Normal color vision for electrical work, defined via standard medical terms and applicable criteria

Working Conditions

Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise, heat, and light due to necessary equipment and ventilation systems.

Embody our culture and values

Qualifications

Required Qualifications:

+ High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience.

+ 1+ year(s) experience directing, supervising, or managing others or leading a project.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

+ **Microsoft Cloud Background Check:** This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications** **:

+ Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education

+ 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

+ OR High School Diploma, GED, or equivalent

+ 6+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

+ OR equivalent experience

+ 1+ year(s) people management experience

+ 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field

**Critical Environment Ops M3** - The typical base pay range for this role across the U.S. is USD $75,400 - $167,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $105,800 - $185,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .