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Summary Who may apply: Current, permanent DFAS Human Resources (HR) Directorate employees in the competitive service, current DFAS-HR VRA employees within the Defense Finance and Accounting Service Human Resources Directorate, and eligible Priority Placement Program DoD Military Spouses Preference applicants. Responsibilities Counsels employees, supervisors, retirees, family members, and personal representatives on matters pertaining to the Federal retirement systems (e.g. Civil Service Retirement System (CSRS) and Federal Employees Retirement System (FERS). Determines eligibility for retirement and computes estimates. Counsels and assists employees regarding deposit for military service or deposit/re-deposit for previous CSRS and applicable FERS service. Responds to inquiries from customers regarding eligibility to participate or make changes to various benefits programs (retirement, health and life insurance, Thrift Savings Program) and provides guidance on processes for new or changing elections. Works within Human Resources, with representatives from Civilian Pay office, the Office of Personnel Management and benefit program vendors to resolve issues regarding benefits entitlements, premiums, or payroll deductions. Reviews personnel records and documentation to identify, research and resolve erroneous or conflicting information; researches program regulations and processes, and responds to written and verbal inquiries regarding benefits programs. Duties as described reflect the full performance, GS-07 level. Duties assigned to the entry GS-06 level will be developmental in nature. Requirements Conditions of Employment Qualifications One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined as providing technical or administrative support in the area of employee benefits program delivery, compensation or personnel action processing and review. Time-in-Grade: Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-05 or higher grade in Federal Service. You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement. Education GS-06 (1-grade interval) Substitution of Education for Experience: Six months of graduate level education may be substituted to meet the specialized experience required when it is directly related to the work of the position being filled. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html). Additional Information Moving expenses will not be paid. Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need. We may use this announcement to make a temporary promotion. For some positions, the temporary promotion may be made permanent without further competition. Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment. A one year probationary or trial period may be required. We may use this announcement to fill additional vacancies within 120 days of the closing date. This position is Non-Exempt from the Fair Labor Standards Act. Travel requirement is None. This position is covered by a bargaining unit. Priority Placement Program (PPP) Military Spouse Preference (MSP) eligible candidates will receive priority consideration at the highest grade level for which they have applied and been determined best qualified up to and including the full performance level. Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, here) The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements. Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see Fair Chance to Compete for Jobs Act of 2019 (dfas.mil) for more information on The Fair Chance to Compete Act, exceptions, and DFAS contact information. All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.