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Overview

_As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA_

This position provides independent oversight and decision making for all activities of a specified program, this includes organizing, directing, and controlling new and existing business within the program. The incumbent acts as a liaison between internal and external constituencies, working with multiple departments, physicians, and staff to understand and meet the needs of the program they oversee. This position is not responsible for providing patient care.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

+ Oversees administrative matters regarding the day-to-day operations and procedures of an administrative program.

+ Develops and implements unit-specific financial goals and performs strategic and tactical planning for the program by establishing short- and long-range objectives.

+ Assesses related training needs and coordinates training programs to meet those needs.

+ Develops, and implements department or program specific policies and procedures.

+ Negotiates terms of contracts and/or service agreements.

+ Stays abreast of legal, or other related changes, impacting the program and makes recommendations for improvement and compliance.

+ May develop systems and maintain records to support and advance the program.

+ Maintains document control for all program policies, department-specific training checklists and education documents.

+ Provides independent oversight and decision making for all activities of a specified program.

+ Maintains content updates to program Pulse website, program publics website and related public sites annually.

+ Coordinates program quality meeting reviews related to the program’s operational plan, as needed.

+ Assists in designing and implementing appropriate evaluation tools to determine program effectiveness.

+ Participates in the development and implementation of improved quality reporting measures.

+ Coordinates with leadership and project management to facilitate the timely completion of all program projects.

+ Investigates complaints or effectiveness of programs and makes recommendations for improvements.

+ Implements strategies for the promotion and expansion of programs.

+ In partnership with Business Development teams, markets, and promotes new and existing programs and services to internal and external customers.

+ Serves as department representative in addressing issues and questions related to the programs.

+ Ensures customer satisfaction by analyzing complaints, concerns, and suggestions, and providing appropriate follow-through.

Knowledge / Skills / Abilities

+ Demonstrated human relations and effective communication skills

+ Ability to have generalized oversight of more than one program.

+ Knowledge of quality improvement ideals.

+ Detailed oriented with problem-solving abilities.

+ Demonstrated strong interpersonal skills and the ability to interact with, support and influence key decision-makers.

+ Ability to travel, travel required.

+ Ability to work effectively independently, and in a group setting.

+ Ability to be flexible as it relates to schedule, responsibilities, and priorities.

+ Demonstrated ability to function calmly and competently in high stress situations.

+ Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.

+ Clinical knowledge /background is preferred, as is knowledge of clinical business operations processes and procedures.

+ Ability to perform the essential functions of the job as outlined above.

Qualifications

Qualifications** **Required

+ Bachelor's degree in a related field, or equivalency.

+ Four years of related experience, or equivalency.

Qualifications (Preferred)

Working Conditions and Physical Demands

_Employee must be able to meet the following requirements with or without an accommodation._

+ This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Color Determination, Far Vision, Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing, Walking

Multi-lingual Candidates Welcomed

_To inquire about this posting, email: [email protected]_

EEO Statement

_University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations._

_All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities._

_University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both._

_To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/_

_Online reports may be submitted atoeo.utah.edu/_

_The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules._

_This position may require the successful completion of a criminal background check and/or drug screen._

**Requisition Number** _77355_

**Reg/Temp** _Regular_

**Employment Type** _Full-Time_

**Shift** _Day_

**Work Schedule** _M-F_

**Location Name** _University of Utah Hospital_

**Workplace Set Up** _Hybrid_

**_City_** _SALT LAKE CITY_

**_State_** _UT_

**Department** _UUH CST 27N CAPACITY MGMT_

**Category** _Administrative Professional_

**Workplace Set Up** _Hybrid_