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All the benefits and perks you need for you and your family:

+ Benefits from Day One

+ Paid Days Off from Day One

+ Student Loan Repayment Program

+ Career Development

+ Whole Person Wellbeing Resources

+ Mental Health Resources and Support

+ Pet Insurance*

Our promise to you:

Joining AdventHealth Orlando is about being part of something bigger. Its about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better.

Schedule: Full Time

Shift: Days

The community you'll be caring for:

+ Faith based & mission driven organization

+ Central Floridas premier multi-specialty medical group

+ Comprehensive Employee Benefits such as Educational Reimbursement

+ CREATION Health employee wellness and lifestyle programs

+ Positive working climate to support a work life balance

Your role

+ Demonstrates through behavior AdventHealths Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organizations Performance Excellence Program

+ Responds to customer complaints in a fast, efficient manner conducive to the Florida Hospital Mission and departmental goals. Follows-up with customers to assure proper methods were taken to prevent further complaints

+ Communicates daily with nursing units and testing areas (such as Cath Lab and Radiology) to assess volume and ensure adequate staffing for such areas.

+ Facilitates the movement of patients or patients related items, in the most expeditious, professional, and customer service-oriented manner possible, using the most expedient method available

+ Observes, monitors, and evaluates transporters to assure the proper compliance with departmental, and Hospital policy and procedure. Communicates key issues and concerns, as expressed by the transporters, to the proper channels

+ Assists in the training process

+ Spends 85% of the time working alongside the transporters and building a relationship with each unit.

Qualifications

What You Will Need to Succeed

• People Skills: Ability to understand our customers and employee's needs and respond to them in a

pro-active, courteous, professional, and efficient manner.

• Communication Skills: Ability to read, write, and speak appropriately in English using good

diction, and respond to people's needs in a pleasant and courteous way as perceived by the customer.

• Technical Skills: Ability to operate computers, stretchers, beds, and wheelchairs and other devices

used in the department.

Required:** **Basic Life Support Certificate

**PREFERRED KNOWLEDGE AND SKILLS:** Basic computer skills, and the ability to learn.

**PREFERRED EDUCATION AND EXPERIENCE:** High school diploma or GED

**LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED** : N/A

The Big Picture

Assists the supervisors in the coordination of the operations of the Transportation Department in a manner that will optimize efficiency, result in outstanding customer service, and help achieve the mission and goals of the department and Hospital. Responsible for the direct contact with nursing units, and testing areas to assure maximum satisfaction, which will result in greater customer service. Constantly interacts with the transporters to provide closer, more effective means of monitoring of productivity key issues and concerns. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

**Category:** Transportation

**Organization:** AdventHealth Orlando

**Schedule:** Full-time

**Shift:** 1 - Day

**Req ID:** 25028190

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.