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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Job Summary

Diverse team of unique individuals who all make an impact. As a Solution Architect – Commercial Systems, you will report directly to the IT Director of Global Engineering Systems. We are seeking a seasoned Solution Architect with deep expertise in CRM, PRM, and CPQ platforms to join our global IT team. This role will lead the architectural design, integration governance, and business process alignment for a modernized commercial technology stack, centered on Salesforce, Tacton CPQ, SAP, and a legacy in-house Java-based QTC platform.

In addition to owning architectural standards and integration strategy, this role will help drive data and analytics value creation—leveraging our customer and product data to inform smarter decisions, improve sales performance, and enhance the partner experience. Familiarity with AI and machine learning concepts is a plus, especially as we explore intelligent automation and customer insights across the commercial systems landscape.

Job Responsibilities

+ Define and govern the end-to-end solution architecture for CRM (Salesforce), PRM, and CPQ (Tacton) platforms.

+ Lead the integration design between commercial platforms and core business systems (SAP ERP, legacy QTC).

+ Partner with business stakeholders to align technology solutions with process improvements and digital transformation goals.

+ Architect data flows across commercial systems to ensure accuracy, consistency, and real-time availability of customer, partner, and product data.

+ Collaborate with data and analytics teams to design reporting structures, dashboards, and enable predictive insights using embedded analytics or AI-enabled tools.

+ Contribute to the evaluation and adoption of AI/ML capabilities within Salesforce or adjacent tools (e.g., predictive lead scoring, recommendation engines, anomaly detection).

+ Maintain architectural documentation, roadmaps, and technical governance standards for commercial systems.

Experience, Knowledge, Skills, Abilities, Education

+ 10+ years of experience in IT solution architecture with a strong track record in Salesforce and commercial systems.

+ Hands-on experience with CRM, PRM, and CPQ solutions, ideally across multiple business units or geographies.

+ Experience and comprehension of SAP ECC from a data and architecture perspective.

+ Strong understanding of enterprise integration patterns and architecture (REST API, enterprise middleware solutions, RPA).

+ Experience designing or supporting data pipelines, models, or analytics solutions across enterprise platforms.

+ Familiarity with AI/ML capabilities in commercial platforms or experience integrating external AI services.

+ Excellent communication, collaboration, and stakeholder engagement skills.

+ Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.

+ Experience with Tacton CPQ or other manufacturing-specific CPQ tools.

We want to know more about these experiences & skills

+ Salesforce certifications (e.g., Application Architect, Integration Architect, Data Architecture).

+ Familiarity with data platforms, data governance, and reporting frameworks.

+ Exposure to AI/ML tools in the Salesforce ecosystem or cloud platforms (Azure, AWS, GCP).

+ Cross-functional workflow process mapping (e.g. Visio, BPM)

+ Work experience in a manufacturing & distribution industry

+ Experience in global organizations, remote work teams.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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