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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

We’re Hiring for a **Sales Operations and Marketing Manager, Smith-Blair!**

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today! **Xylem, Inc.** is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues. We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions. At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

**THE ROLE** :

Xylem seeks a Sales Operations and Marketing Manager – Smith-Blair, to work in collaboration with Sales, Engineering, Operations, and others to drive profitable growth in the clamp and coupling market. This position is focused on customer service, marketing, communications, and partner programs, to drive success for Smith-Blair, but will also be closely aligned to the Xylem corporate marketing team.

CORE RESONSIBILITIES:

Responsible for all aspects of Customer Service and Marketing including defining and executing:

• Manage/Develop our customer service team for improved service/growth

• Identify opportunities to streamline sales process and improve efficiency

• Identifying/delivering training to various stakeholders

• Developing and executing an overall marketing plan

• Manage/update all price books/catalogs/other marketing collateral

• Develop/manage programs & incentives, and drive actions to achieve growth

• Responsible for managing website and social media

• Coordinate/manage all major tradeshows & represent company at events as needed

• Utilizing tools to make our product content easily accessible/understandable

• Provide strategic messaging/technical content about our differentiated solutions

• Demand/lead generation strategies, including advertisement and messaging

• Establishing Smith-Blair as a subject matter expert (SME) in the market

• Building relationships with industry groups that will enable growth

• Researching, analyzing, and communicating market and competitive intelligence

• Working with Sales to develop metrics and processes to enable partner success

• Customer retention strategies including managing net promoter score

• Closely collaborates with Engineering/Sales/operations for alignment on projects

• Gather VOC for new products

• Ensures marketing collateral/ communications comply with Xylem brand standards

• Fosters an environment in which best processes are shared among the team

• Participates/encourages team participation in Watermark and other programs that align with Xylem’s purpose-driven culture

QUALIFICATIONS:

• BA/BS degree in Business, Marketing, Engineering, or related field, MBA a plus

• >5 years relevant working experience including some leading teams

• Industry knowledge preferred (ex. channel sales, water utilities, etc.)

• Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal teams

DAY IN THE LIFE** **:

• Regularly required to sit or stand, reach, bend and move about the facility, this role will require someone to be onsite at the plant daily.

WORK ENVIRONMENT:

• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

• Standard weekly job hours: 40 hours

• Estimated Travel: 25%

At Xylem we offer a generous salary and benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, vacation pay based on year’s of service and eleven (11) paid holidays.,

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG). Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today! (http://www.xylem.com/) Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position. Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship. Xylem reserves the right to modify this job description or assign other duties to this position as needed.

\#LI-DH1

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation