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Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations.

Akron General Medical Center is looking to add a Special Unit Surgery Coordinator to our world-class team of caregivers. This caregiver will be responsible for all activities related to the successful completion of all scheduled and unscheduled pediatric and adult surgeries, procedures and appointments. You will work in conjunction with the physician and staff to prioritize admissions and appointments or maximize the allocated space based on medical needs. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

A caregiver in this position works days from 8:00AM - 5:00PM.

A caregiver who excels in this role will:

+ Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.

+ Validate patient physician information and ensures accurate collection.

+ Identify patients in need of financial counseling to ensure appropriate payment of services.

+ Triage appointments, based on diagnosis, patient preferences, and physician specialty.

+ Coordinate services and provide special instructions as requested by patients, internal physicians and referring physicians.

+ Perform scheduling both intra- and inter-departmentally as requested by physician orders.

+ Receive orders and processes as indicated by provider and schedules according to protocol.

+ Ensure accuracy of all data including appropriate CPT coding and case information (side, equipment, etc.).

+ Serve as liaison with admitting office regarding hospital reservations, update admission information and cancels reservations.

+ Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) on daily activity.

+ Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

+ High School Diploma or GED

+ Two years of related experience in an area that provides broad knowledge of medical terminology that includes patient registration, patient billing, insurance processing or appointment/operating room scheduling OR three years of customer service concierge experience

+ Proficient in personal computers (PC) and general knowledge of PC-based systems and software

+ Knowledge of Microsoft Word and Excel applications

+ Working knowledge of computerized appointment/OR scheduling systems, patient billing, insurance processing or other related office functions to coordinate patient access

Preferred qualifications for the ideal future caregiver include:

+ In-depth knowledge of medical terminology and/or CPT/ICD coding

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

+ Requires frequent standing, walking and sitting for extended periods of time.

+ Lifting and carrying up to 25 lbs.

+ Requires manual dexterity to grasp and handle records and to operate PC computer in the course of work and navigate throughout the hospital.

Personal Protective Equipment:

+ Follows standard precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities