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We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Guest Services Supervisor

Creates a positive team environment responsible for ensuring compliance of “Count On Me” service standards for all guests and owners. Continuous improvement: Directs and communicates expectations, motivates associates to anticipate guest needs and exceed expectations. Champions and develops team empowerment embracing guest opportunity assuring satisfaction, loyalty and successful resolution. Directing front and back of house operations, maintaining room inventory at the highest levels of accuracy and efficiency. Analyzes and communicates technical operations between departments discovering opportunities prior to incident.

Essential Job Functions

Responsibilities include, but are not limited to:

1. Responsible for daily operation of guest service shift: Plan daily short term front and back of house guest service operations; provide

proper guest check-in, check-out procedures, analyze reports as required, communicate daily arrivals, departures and room inventory needs; ensure daily check list duties and tasks fully completed with follow up communications; administer schedule adjustments which result in the satisfaction of all guests, associates and financial requirements. (35% time)

2. Maintain positive customer and associate relationships Interact with owners, guests, associates, answer inquiries, questions, and resolve possible satisfaction opportunities, train, develop and coach associates to resolve guest opportunities; utilize a “hands on approach” with associates on technical and soft skill customer service approaches. (25% time)

3. Supports customer service standards: Deliver Count On Me Service ensuring guest satisfaction exceeding expectations; communicate reservation flag information directly enhancing guest requests. (20% time)

4. Support audit standards: Ensure

compliance with Internal Audit, Quality Assurance and Loss Prevention; maintain Regional & Departmental Operating procedures to improve guest satisfaction and quality service scores. (15% time)

5. Other duties as assigned: Assist Guest Services Management to coordinate and verify guest reservation information; other duties as assigned. (5% time)

Minimum Requirements and Qualifications

a) Education

- High School Diploma, 2 years post- high school education or equivalent experience

b) Training requirements

- Valid driver’s license

- CPR certified a preference

c) Knowledge and skills

- Basic understanding of resort financials

- Demonstrated ability to work under pressure

- Basic Leadership skills with ability to coach, mentor and train staff

- Excellent verbal and written communication skills

- Ability to

accurately follow instructions, both verbally and written

- Excellent hospitality service skills

- Detail oriented

d) Technical Skills

- Working knowledge of various computer software programs

- Basic Working knowledge of property management systems

- Working knowledge of Company reporting and associate timekeeping systems

- Comprehension and literacy for analyzing reports

e) Job experience

- 2 year of supervisory experience or management

- 2 years of hotel, timeshare or hospitality service experience

The anticipated application deadline for this role is December 31, 2025. To apply for this role, please click on “Apply Now” below. If you are interested in similar positions, please visit careers.travelandleisureco.com to review and apply for vacant positions.”

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical

• Dental

• Vision

• Flexible spending accounts

• Life and accident coverage

• Disability

• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)

• Wish day paid time to volunteer at an approved organization of your choice

• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)

• Legal and identity theft plan

• Voluntary income protection benefits

• Wellness program (subject to provider availability)

• Employee Assistance Program

Compensation

Generally starting at $25.00 - $25.00 per hour. The actual hourly rate of the candidate(s) selected for this role will be set based on a variety of factors, including but not limited to experience, education, skills, training, and work location.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected] , including the title and location of the position for which you are applying.