• Client Services Consultant II

    MetLife (Aurora, IL)


    The Team You Will Join

     

    You will become a member of the MidAtlantic II Customer Unit in National Accounts. The MidAtlantic CU is a diverse team of every background working together to deliver world class customer service to our premiere National Account customers. This role, for a Client Service Consultant II, will deliver exceptional customer service, serve as a liaison between a dedicated client and MetLife internal departments, resolve client inquires and develop and maintain proficiency in the following core skill areas: account and project management, problem resolution, implementation, and customer service.

    The Opportunity

    The Client Service Consultant II is responsible for overall accountability for day-to-day support of national account clients spanning MetLife group benefits products. You will have full life cycle duties from implementation, daily service, and having a critical part of ongoing customer facing presentations. You will join a diverse and experienced team across the MidAtlantic CU, with this role located in Bridgewater, NJ or Aurora, IL. This is an exciting opportunity to join a team who focuses on our purpose to help clients and their employees show true employee care by having outstanding group benefit products backed by a worldwide organization and leader in the industry.

     

    Success in this role requires a Client Service Consultant II who is responsible for committing to world class service, achieves the highest levels of organization, and who understands their daily contribution to the success of our premiere National Account model. You’ll collaborate closely with our claims organization, underwriting, finance, sales, and other service professionals in an environment where every contribution is respected, and every perspective is heard.

    How You’ll Help Us Build a Confident Future (Key Responsibilities)

    * Lead your National Account clients with excellence.

    * Create dynamic relationships and moving presentations.

    * Oversee the customer experience as the single point of contact for MetLife.

    * Manage all day-to-day responsibilities.

    * Develop strong customer relationships, and even stronger internal relationships.

    * Coordinate yearly stewardships, customer visits, and project manage complex solutions.

    What You Need to Succeed (Required Qualifications)

    * 3-5+ years of group benefits or related experience

    * Highest levels of organization

    * Heart for Service, Tenacity, Personable, Ownership Mindset

    * Microsoft Office Suite Experience (PowerPoint, Excel, Word, Outlook, One Note)

    * High School Diploma

    What Can Give You an Edge (Additional Skills)

    * Bachelor’s degree

    * Strong Customer Satisfaction Focus

    * Growth Mindset

    Equal Employment Opportunity/Disability/Veterans

    If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

     

    MetLife maintains a drug-free workplace.