• Pre-Arrival Scheduling Specialist I

    UNC Health Care (Goldsboro, NC)


    Description

    Summary:

    The Pre-Arrival Scheduling Specialist I will serve patients/customers and physician offices by obtaining a valid physician order to schedule appointments for multiple departments and procedures/tests for services rendered at UNC Health Wayne. Obtains the required demographic information that will be verified and used to complete the scheduling process. Validate & prepare documents/physician orders to ensure complete standardized scheduling. Documents communication in the Electronic Health Record (EHR) and updates referral statuses. Acts as a representative to complete referrals/schedule appointments which serves the patient/customer population within UNC Health Wayne for scheduled/and walk- in appointments.

    Responsibilities:

    1. Schedule appointments using a standardized workflow within designated templates within EPIC.

    2. Performs coverage discovery efforts to verify coverage for accounts without any payer(s) listed.

    3. Runs RTE to verify all Insurance payers electronically; call Insurance companies if needed.

    4. Initiates the scheduling process for referrals/paper orders by transcribing the orders in Epic.

    5. Update the referral status and auth/cert status in EPIC.

    6. Acknowledge and respond to requests for rescheduling and canceling scheduled appointments.

    7. Escalate matters/scheduled accounts that require attention to Pre-Arrival Team Lead/Manager.

    8. Notify various departments with updates regarding scheduling patients for add-ons.

    9. Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources

    10. Review the Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, EPIC changes, Department Meetings, Training Classes, ETC.

    11. Abides by the Wayne UNC – Referral Management & Financial Clearance Collections Policies.

    12. Uses professional customer service in all patient/teammate and customer interactions.

    13. Discuss procedure/test protocols with patients, customers/physician offices at/during the scheduling process.

    14. Review and complete WQ’s in EPIC within designated timelines for scheduling appointments.

    Other information:

    Education

    High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement.

     

    Licensure/Certification

     

    None required.

    Experience

    Prior experience with Scheduling/Customer Service, dealing with the public and/ or healthcare organization is strongly preferred. Computer literate. Office equipment use and knowledge such as fax machines,10 key calculators, printers, copiers, etc.

    Knowledge, Skills, and Abilities

    • Demonstrated analytical, customer service, and interpersonal skills.

    • Strong organizational skills & good attention to detail.

    • Must have knowledge of Medicare/Medicaid and Commercial Insurance payers.

    • Ability to prioritize and multi-task.

    • Ability to read, write and communicate effectively in English.

    • Proficient with MS Office and Epic with the ability to to learn new software rapidly. Previous Electronic Health Record EPIC preferred experience.

    • Ability to work with deadlines and within timelines.

    • Telephone etiquette.

    • Must have effective oral and written English communication skills to communicate in a clear and concise manner with patients, physicians, public, teammates and administration.

    • Will always portray a professional public image.

    • Ability to schedule appointments within designated deadlines.

    • Ability to build strong relationships with physicians & physician offices personnel to complete the scheduling process.

     

    Valid NC Driver’s License: No

     

    If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management.

    Job Details

    Legal Employer: Wayne Health

     

    Entity: Wayne UNC Health Care

     

    Organization Unit: Centralized Registration

     

    Work Type: Full Time

     

    Standard Hours Per Week: 40.00

     

    Work Assignment Type: Onsite

     

    Work Schedule: Day Job

     

    Location of Job: WAYNE MED

     

    Exempt From Overtime: Exempt: No

     

    Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.