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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

The **Senior Manager of EBT Fraud Analytics and Strategy** will lead the strategy and operations for detecting, investigating, and mitigating fraud across Electronic Benefit Transfer (EBT) programs, with a primary focus on Supplemental Nutrition Assistance Program (SNAP). This role oversees fraud detection tools, analytics workflows, and coordination with state agencies, investigators, and internal stakeholders to ensure timely and effective fraud prevention.

Key Responsibilities

+ Lead investigations into suspected or confirmed fraud, using SQL/SAS queries and analytics to identify patterns and support case development.

+ Monitor real-time and historical data for emerging fraud trends, high-risk transactions, and vulnerabilities across programs.

+ Leverage and manage vendor fraud tools to enhance detection capabilities, ensuring they are optimized for identifying and responding to evolving fraud patterns.

+ Develop and maintain control frameworks, fraud reporting, and metrics to assess detection accuracy and strategy effectiveness.

+ Work closely with state representatives, internal leaders, and investigators—maintaining a credible and solution-oriented presence.

+ Produce clear, actionable reports and insights for senior leadership and state partners on trends, impacts, and remediation strategies.

+ Respond rapidly to fraud spikes or large-scale attacks and lead cross-functional efforts to mitigate impact.

+ Contribute to ongoing enhancements to fraud strategies, including logic adjustments, data instrumentation, and tool configuration.

Requirements

+ Minimum of 2 years of experience in financial services, fraud, or investigations.

+ Minimum of 1 year of leadership or team oversight experience.

+ Proficiency in SQL and/or SAS for building reports and analyzing transactional or identity data.

+ Strong understanding of fraud frameworks, risk indicators, and analytics-based prevention strategies.

+ EBT or government program experience.

+ Excellent communication skills with ability to translate data into actionable recommendations and engage confidently with state and internal stakeholders.

+ Highly organized with ability to manage competing priorities in a fast-paced, high-impact environment.

Preferred

+ Experience working with IVR systems and combatting spoofed calls, robocalls, or bot-driven IVR fraud.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

+ **Remote work:** Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday.

Working For You

Perks and rewards designed for you:

+ Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

+ Retirement Savings: We will support you as you save for your future.

+ Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

+ Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

+ Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

+ Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

+ Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work.

Grow and thrive, both personally and professionally.

Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $97,790-$127,010.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .

_At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._