"Alerted.org

Job Description

The Financial Information Services Agency-Office of Payroll Administration (FISA-OPA) seeks to hire a Customer Information Rep. Level 1 for the W-2 Unit. The selected candidate will:

- Enter summary adjustments in the Payroll Information (Pi) and/or Payroll Management System (PMS) based on the Motor Vehicle and Parking Fringe Benefit Adjustments forms PMS Adjustment/W2C reports, Manual Refund forms (PDNs), Workers Compensation cases from the Law Department and NYC Housing Authority (NYCHA) and Line of Duty Injury (LoDI) requests from NYC Department of Education (DOE) for the current calendar year.

-Prepare corrected W-2 forms in the W-2 Replacement and Correction System (RACS) upon receipt of a W-2 Correction Request form.

- Issue duplicate W-2s and W-2Cs and mail them to the requestor upon receipt of a completed W-2 Duplicate Request form.

- Respond to the Social Security Administration (SSA), New York City Employee Retirement System (NYCERS) and Internal Revenue Service (IRS) inquiries regarding employment verification.

-Assist the W-2 Unit Supervisor on printing and mailing of the automatically generated W-2C forms.

Preferred Skills:

- Excellent verbal and written communications skills

- Experience with Pi, PMS, RMDS (Report Management and Distribution System) and CHRMS (City Human Resource Management System)

- Must currently be a City employee who is permanent in the title of Customer Information Representative or a comparable title

Additional Information:

#O-110

To Apply:

Applicants may visit the Jobs NYC website: www.nyc.gov/jobs and apply to Job ID: 722414. While all complete applications will be given consideration, only candidates selected for an interview will be contacted.

Hours/Shift:

35 Hours/Day Shift

Work Location:

5 Manhattan West, New York, NY

CUSTOMER INFORMATION REP - 60888

Qualifications

1. A baccalaureate degree from an accredited college or university; or

2. An associate degree from an accredited college or university and two years of satisfactory, full-time experience responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity; or

3. A four-year high school diploma or its educational equivalent and four years of satisfactory, full-time experience as described in "2" above; or

4. A satisfactory combination of education and experience. Satisfactory, full-time experience working for a New York City government agency responding to inquiries utilizing computers, databases and information technology systems for researching the answers to questions in a customer service, help desk or public information capacity may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. College credit may be substituted for the experience in a customer service, help desk or public information capacity on the basis of 30 semester credits for each year of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent.

To be eligible for assignment to Assignment Level II, candidates must have, in addition to meeting the above Qualification Requirements, one more year of the satisfactory full-time experience described in "2" above.

To be eligible for assignment to Assignment Level III, candidates must have, in addition to meeting the Qualification Requirements for Assignment Level I, two more years of the satisfactory full-time experience described in "2" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Salary Min: $ 43,477.00

Salary Max: $ 70,085.00