"Alerted.org

Job Purpose

We are seeking a dynamic and strategic Credit & Collections Manager to lead and oversee the credit, collections, and accounts receivable functions across our diverse customer base. This role requires a strategic thinker with a hands-on approach to managing internal teams and external partners, ensuring compliance with credit policies, optimizing cash flow, and minimizing bad debt exposure.

Essential Functions

+ Own and Drive Overall Collections Strategy, including:

+ Consumer accounts

+ Small Business

+ Enterprise clients

+ Wholesale partners

+ Multi-Dwelling Units (MDU)

+ Manage External Collection Agency (OCA) Relationships, including performance oversight and contractual compliance.

+ Lead In-House Collections Teams located in Hawaii and Cincinnati, ensuring alignment with company objectives and customer experience standards.

+ Own and Maintain the Company Credit Policy, making recommendations for improvements based on risk trends and business needs.

+ Oversee the Sale of Bad Debt to ensure compliance, maximize recoveries, and manage third-party relationships.

+ Implement Process Enhancements to improve efficiency, reduce DSO (Days Sales Outstanding), and optimize collections performance.

+ Lead Reporting & Analysis, providing actionable insights on collections performance, aging trends, and risk areas.

+ Manage System & IT Issues related to collections processes and tools, partnering with IT as needed for system enhancements.

+ Own Bankruptcy Handling, ensuring compliance with legal requirements and minimizing company exposure.

+ Analyze and Interpret Write-Off & Aging Trends, identifying opportunities for process improvements and risk mitigation.

+ Manage Payment Arrangements, working with customers to establish fair and effective solutions that support collections objectives.

+ Measure and Track KPI's, providing regular updates to leadership on collections performance, efficiency, and risk exposure.

Experience

+ Bachelor's degree in Finance, Accounting, Business Administration, or related field required.

+ Minimum 7 years of experience in Credit & Collections management, preferably in a multi-segment or telecommunications environment.

+ Proven experience managing both in-house and outsourced collections operations.

+ Strong understanding of credit policy, collections strategies, and regulatory requirements (including bankruptcy).

+ Excellent analytical and reporting skills with proficiency in leveraging data to drive decision-making.

+ Experience with collections systems and IT issue resolution.

+ Strong leadership skills with the ability to motivate and develop teams.

+ Excellent communication and negotiation skills.

Education

+ Four years of College resulting in a Bachelor's Degree or equivalent experience

+ Bachelor's degree in finance, Accounting, Business Administration, or related field required

Special Knowledge, Skills, and Abilities

+ Proven experience managing both in-house and outsourced collections operations.

+ Strong understanding of credit policy, collections strategies, and regulatory requirements (including bankruptcy).

+ Excellent analytical and reporting skills with proficiency in leveraging data to drive decision-making.

+ Experience with collection systems and IT issue resolution.

+ Strong leadership skills with the ability to motivate and develop teams.

+ Excellent communication and negotiation skills.

Supervisory Responsibility

+ Has 2 or More Full-Time Direct Reports

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran