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Duration: 3 months to possible extension

Position Summary:

+ Reporting to the Manager of Learning and Development, the role is responsible for developing, implementing, and maintaining professional development assessments, learning materials, evaluation protocols, logistics procedures and tools associated with the design, development and delivery of associate training and learning resources and opportunities. The ideal candidate has proven experience with instructional design concepts, class facilitation (online and in person), learning evaluation, learning activities coordination and Learning Management System reporting.

What You Will Do:

Training Programs Support, Coordination and Communications

+ Maintains training calendars, enrollment communications and overall documentation of internal training processes. Continuously improves processes to advance the support work that our group leads and look for efficiencies.

+ Manages communication vehicles (such as the training inbox) and learning vehicles (learning management system, the intranet) to ensure optimal learner experience.

+ Manages learning offerings in the LMS (creates course requests, testing, deployment) and pulls appropriate reports to determine key metrics such as completion rates, pass rates, participation rates. Creates, shares, and follows-up on training reports for all learning assignments upon completion.

Learning Analytics and Evaluation

+ Owns the implementation of learning initiatives measurement/evaluation (new and ongoing). This includes but is not limited to training sessions management, communications, management of learning tools, reporting, and insights based on analytics.

+ Evaluates effectiveness of training courses and utilizes relevant evaluation data to revise or recommend and implement changes in instructional objectives and methods. Continuously improves training content and methodologies based on evaluation data.

Training Programs Development

+ Collaborates with clients and Learning and Development manager to create engaging and effective learning materials, including presentations, job aids, user guides, and e-learning modules.

+ Assists in the design, development, and implementation of large-scale training programs to meet the needs of various departments.

+ Collaborates with corporate clients to collect, create, and maintain functional training plans for corporate associate roles.

Facilitation

+ Supports the delivery of both in-person and virtual training sessions, ensuring participants are actively engaged and understanding of the material.

+ Utilizes a variety of instructional techniques to accommodate different learning styles.

+ Collaborates on completion of departmental activities in areas identified as priorities and other duties as assigned.

What You Will Bring:

+ Bachelor’s degree in education, Comms, HR or Business Administration

+ Experience designing training solutions and developing training materials

+ Adobe Acrobat, Adobe Illustrator, and Adobe Photoshop.

+ Strong interpersonal, verbal, and written communication skills to effectively work with all levels

+ Analytical skills to identify trends, make recommendations, and identify areas for possible process improvement.

+ Strong organizational and time management skills to manage records in an easy-to-access manner and to manage multiple projects concurrently in a structured and organized manner.

+ Intermediate technical skills using Microsoft Office Suite (Excel – pivot tables, formulas; Word, PowerPoint) and experience using learning implementation systems with particular ability to create and maintain training instances in system, log certifications for internal and external trainings and accomplishments, and generate reports.

+ Basic project management skills

Skills and Abilities:

Functional Competencies – Advanced Level

+ Analysis and Insights - Translates data & information into successful initiatives

+ Collaborative Partnerships - Works collaboratively across the organization

+ Internal and External Communications and Documentation - Communicates complex technical and functional information in an understandable way

+ Talent Cultivation - Oversees portfolio of talent management solutions to enhance business operations

Functional Competencies – Foundational Level

+ Analysis and Insights - Accesses general team member information & uses in day-to-day work

+ Business Acumen - Keeps up to date on all operational processes and procedures and impact on HR

+ Consultation - Builds on the ideas of others

+ Culture Alignment - Aligns direction of others to achieve team goals

+ Labor Relations - Follows legal, regulatory and internal guidelines for Union/Non-Union teams

+ Systems and Technology - Uses common functions of basic systems and software

+ Critical Evaluation -Accesses relevant information and uses in day-to-day work

+ Regulatory Awareness and Compliance - Follows basic legal, regulatory and internal guidelines

Additional details:

+ Training logistics (order food, set up class, create sign in sheet)

+ Learning Management System or any other system that they would pull report from

+ Data analytics/recommendations for improvements/insights

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.