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EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

SUMMARY

The Warranty Lead conducts root cause analysis of issues, prepares records and reconciles warranty start dates, submitting In Service forms to the manufacturer, and resolving vendor warranty internally so that production and sales goals are not impeded. The Warranty Lead reports to the Warranty Manager and assists in reporting reconciliation and internal sales training.

ESSENTIAL FUNCTIONS

+ _Responds to warranty issues found in production and documents labor and parts costs incurred._

+ _Notifies supplier of warranty issue to get warranty authorization and to begin claim process._

+ _Gathers and records needed information to support warranty claim filing._

+ _Initiates claim process and works with warranty processing team to ensure claims filed on time_

+ _Reports repeat defects to quality management for further action._

+ _Analyzes and tracks open claims to ensure recovery of warrantable repairs._

+ _Develops relationships with suppliers to simplify the warranty and goodwill claim process_

+ _Responsible for ensuring Work Orders are closed in a timely manner_

JOB REQUIREMENTS:

The following are representative of the knowledge and skills necessary for an applicant to be successful in the role Warranty Administrator:

_Education & Experience_

+ Associates degree or other relevant college degree plus proven aptitude for role.

+ Non-Degreed: 3 years proven experience in a similar role.

_Key Traits_

+ Extremely detail oriented and accurate.

+ Good organizational skills.

+ Ability to effectively communicate with diverse groups.

+ Ability to maintain professionalism.

+ Ability to meet deadlines and schedules in fast paced environment through setting priorities.

+ Outstanding written, verbal, and presentation-based communication skills.

+ Ability to manage change effectively and work in a fast-paced environment.

+ Excellent customer service skills.

_Preferred Skills and Qualifications_

+ Prior experience in a similar role

+ Experience with dealership warranty claims process

+ Infor M3 software experience

PHYSICAL REQUIREMENTS:

The following are representative of the physical requirements necessary for an applicant to perform the essential functions of this role:

+ **Attitude: This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to maintain a professional demeanor with clients and team members is essential to this position.**

+ **Attendance – The ability to work as scheduled with punctual attendance Monday-Friday plus any additional hours/days necessary in order to meet business demands.**

+ Ability to work in a common office environment, including office machines, chemicals, and environments.

+ Oral Expression and comprehension — The ability to communicate information and ideas in speaking so others will understand. The ability to listen to and understand information and ideas presented through spoken words and sentences. The ability to speak clearly so others can understand you.

+ Written Comprehension and expression — The ability to read and understand information and ideas presented in writing. The ability to communicate information and ideas in writing so others will understand.

+ Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. The ability to tell when something is wrong or is likely to go wrong then proposing solutions to the problem.

+ Manual dexterity – The ability to type or operate common office equipment up to 8 hours per day, 40 hours per week.

+ Sitting – The ability to sit or stand for long periods of time while performing duties up to 8 hours per day, 40 hours per week.

+ Lifting – The ability to bend, stoop and lift up to 10 lbs.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

BENEFITS

+ 401(k) with Employer Match

+ Competitive Health Care

+ Dental, Vision, and Life Insurance

+ Paid Vacation, Sick and Holidays

+ STD/ LTD

+ Partner Discounts

+ Investment in Employee Development

_Custom Truck One Source is an Equal Opportunity Employer and_ _provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._