• Project Manager, Access & Compromise Operations

    Meta (Austin, TX)


    Summary:

    Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.The Global Operations Integrity Operations Team strives to create a safe atmosphere for the Meta communities by way of outstanding support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives.Integrity Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving people’s issues, and are advocates for the Facebook and Instagram communities. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms.

    Required Skills:

    Project Manager, Access & Compromise Operations Responsibilities:

    1. Manage and improve day-to-day operations against quality and efficiency targets in a highly dynamic and fast-paced environment

    2. Analyze and audit data to identify user trends and malicious behavior and suggest recommendations to improve operations

    3. Use problem solving skills to resolve large and complex business problems

    4. Lead investigations and resolve issues that are escalated to the team regarding potentially abusive content or real-world threats

    5. Build cross-functional partnerships to create better solutions for our community and users

    6. Develop expertise of the integrity issues and how they affect our community

    7. Become an expert in various integrity and support issues across Operations at Meta

    8. Create and modify data labels, ensuring compliance to all regulatory and legal requirements

    9. Ensure the quality of labeled data sets, ensuring alignment to Meta’s policies and/or support processes

    10. Partner with team members to improve processes and tools of the team’s labeling interfaces

    Minimum Qualifications:

    Minimum Qualifications:

    11. Bachelor's degree BA/BS

    12. 2+ years of experience in an operations, technology, management consulting, or equivalent environment

    13. 2+ years of work experience in role involving strategic/analytical initiatives (project management, consulting experience, data analysis or technical systems) and/or customer operations

    14. Experience communicating with a variety of audiences, including engineering and technical teams

    15. Demonstrable experience using sound judgment and exhibiting grace under pressure

    Preferred Qualifications:

    Preferred Qualifications:

    16. 1+ year of experience working with data tools such as SQL, SAS, and data visualization (e.g. Tableau) tools

    17. Strategic thinker with analytical and problem-solving skills

    18. Avid user of our platform of products

    19. Knowledge of other programming languages, e.g. Python, R, SQL

    Public Compensation:

    $34.62/hour to $109,000/year + bonus + equity + benefits

     

    **Industry:** Internet

    Equal Opportunity:

    Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

     

    Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].