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Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

We Believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

Charles Schwab Digital Onboarding team is responsible for defining, delivering, and managing new client digital onboarding experiences. We are obsessed with solving client needs. We focus on delivering best-in-class experiences to make every interaction simple and easy. We collaborate with user experience and design, business and technology partners across the enterprise to build experiences our clients are passionate about.

We are looking for product and client champions to help us craft the future of Schwab’s digital platforms. In this role, you will work closely with stakeholders throughout the firm to elicit and evaluate their needs and help determine how best our team can deliver excellent solutions. You will also play an integral role in working with our internal team members across our entire product suite to help build and manage our opportunity backlog.

If you have a passion for digital products, the ability to deeply analyze and document stakeholder needs, and superior written and verbal skills to communicate effectively at all levels of the organization, we want to talk with you!

The team is responsible for:

+ **Strategy** – Setting ambitious and clear production vision for designing re-usable utilities across multiple journeys

+ **Execution** - On all aspects of technology product development including the definition, creation, development and implementation through a prioritized backlog of product features

+ **Client Focus** – Develop a deep understanding of the target market, build close relationships with key stakeholders and define business strategy

+ **Digital Onboarding Experiences** – Collaborate with design, technology and business partners to build digital experiences that our clients are passionate about

What you’ll do:

+ Work hand in hand with an agile scrum team; manage user story creation, prioritization, grooming, and testing for new client digital onboarding experiences

+ Effectively lead a development scrum team; champion agile methodologies in daily stand-up meetings, sprint planning sessions, backlog prioritization, user story preparation and demos

+ Support execution of the product roadmap. Lead discovery and requirements definition to translate product vision into specific deliverables.

+ Define and prioritize product features and enhancements based on client needs and business goals

+ Foster in-depth understanding of client needs, informed by user research, competitive analysis and the internal / external product landscape, to help drive product-market fit

+ Partner with stakeholders to ensure product features align with business priorities; help develop presentations to regularly communicate product insights and metrics to leadership

+ Work closely with other product teams across the organization to ensure key dependencies are identified

+ Develop actionable, data-driven insights to deliver actionable recommendations

+ Frame challenges as problems that are solved through critical thinking and collaboration

+ Monitor key metrics to measure success of product initiatives and identify areas of improvement; clearly synthesize results, insights and recommendations

What you have

Required Qualifications:

+ Strong digital product management skills; 3-5 years of documented experience in product management leading scrum teams with understanding of agile methodologies

+ Effective relationship builder; ability to partner cross-functionally and work effectively with various personality types at all levels of the organization

+ Demonstrated ability to synthesize qualitative and quantitative data, identify opportunities, and drive recommendations

+ Strong written and verbal communication skills; ability to communicate complex messages and present to leadership

+ Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic

Preferred Qualifications:

+ Experience in Financial Services

+ Emotional intelligence; ability to manage uncertainty through challenging projects and processes

+ Self-starter with outstanding organizational skills and ability to track multiple projects in parallel

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

+ 401(k) with company match and Employee stock purchase plan

+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

+ Paid parental leave and family building benefits

+ Tuition reimbursement

+ Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.