• Services Compliance Sr Analyst

    Lowe's (Mooresville, NC)


    Your Impact

     

    The Services Compliance Sr. Analyst plays a vital role within the Services Compliance team, supporting regulatory and operational compliance across retail service programs. This role ensures all service offerings—new or existing—meet applicable legal, regulatory, and internal standards. In a fast-paced retail environment, the Sr. Analyst will collaborate with multiple departments, including Installation Merchants, Store Operations, Legal, Risk, and Field teams, to ensure a seamless and compliant customer experience.

    What You Will Do

    + Partner with cross-functional teams (Installation Merchants, SF&I Sales and Execution, Legal, Licensing, Risk, etc.) to ensure retail service offerings meet all compliance requirements before launch.

    + Serve as a point of contact for compliance-related inquiries from internal stakeholders across retail stores, merchandising, and services operations.

    + Manage federal, state, and local Renovation, Repair, and Painting Rule (RRP) compliance for all services performed under retail programs, documenting and resolving complaints where necessary.

    + Support Commercial and Pro customer initiatives by ensuring services delivered in multifamily, commercial, or complex retail environments meet all licensing and compliance standards.

    + Maintain and update installation contracts and independent service provider agreements based on regulatory or legal changes.

    + Collaborate on the implementation of best practices and continuous improvement initiatives in a retail setting.

    + Track and analyze KPIs on a weekly basis to monitor program compliance, using reports to identify and address root causes of underperformance.

    + Review marketing and service content across customer-facing platforms to ensure messaging aligns with compliance and legal guidelines.

    Minimum Qualifications

    • Bachelor's Degree Business Administration or related field

    •5 years of relevant experience in retail compliance, regulatory affairs, or legal operations.

    • 5 years of experience in regulatory or operational compliance, preferably in a retail or services-based environment.

    • 3 years of experience in data analysis, reporting, and conducting root-cause assessments.

    • 3 years working knowledge of state and federal regulations impacting home improvement, contractor licensing, and service delivery in a retail context.

    • 3 years of experience with strong interpersonal and communication skills, with demonstrated ability to work cross-functionally in large retail organizations.

    • 3- years of experience working detail-oriented with the ability to prioritize multiple projects and meet tight deadlines.

    Preferred Skills/Experience

    • Master's Degree

    • 3 years of experience in retail services, merchandising, or store operations.

    • 3 years' experience on familiarity with contractor licensing platforms, compliance management tools, or service contract software.

    • 1 year of experience supporting large-scale service programs (e.g., installations, repairs, Pro services) within a retail organization.

     

    About Lowe’s

     

    Lowe’s is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .

     

    _Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law._

     

    Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.