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Overview:

Acts in a liaison capacity for mortgage originators and customers providing follow-up and resolution to questions and concerns. Provide general sales, marketing and operational support for assigned mortgage originator. Adhere to the requirements of federal registration under the SAFE Act.

Primary Responsibilities:

+ Assist Loan Officer in developing and managing a referral source, prospect and customer base.

+ Assist Loan Officer in developing and implementing marketing/sales support programs to develop new business.

+ Interact with customers to complete the application process, ensure all necessary supporting loan documentation is obtained and accurate.

+ Provide follow-up on loan conditions as required by commitment letter.

+ Interact with Production department personnel (processors, underwriters, closers) to ensure loan application file is complete, loan documentation is satisfactory, conditions are met and loan can close within required time frames.

+ Serve as communication liaison between customer, M&T Corporation and loan officer. Initiating and answering calls to/from customers as required in a prompt, courteous and professional manner.

+ Maintain and organize current and required loan documents for all loan programs as needed.

+ Take loan applications as necessary and input loan data into processing system via laptop.

+ Assist Loan Officer in providing required reporting as needed.

+ Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.

+ Promote an environment that supports belonging and reflects the M&T Bank brand.

+ Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

+ Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.

+ Complete other related duties as assigned.

Scope of Responsibilities:

Incumbent works under general supervision.

In many cases, incumbent will be the point of contact for customer to complete application process and for follow-up for outstanding items needed to provide a complete loan application for processing.

Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Answer customer phone calls in courteous and professional manner.

Supervisory/Managerial Responsibilities:

Not Applicable.

Education and Experience Required:

High school diploma (or equivalent) or equivalent work experience.

Knowledge of Secondary Marketing requirements.

Knowledge of FHA/VA regulations.

Knowledge of Bank products and services.

Strong organizational skills with ability to manage multiple priorities.

Excellent verbal and written communications skills.

Flexible to travel within region and work overtime and/or flexible schedule as needed.

Education and Experience Preferred:

Prior mortgage experience.

Knowledge of software utilized by department.

Knowledge of Bank products and services.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Ballston Lake, New York, United States of America

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.