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Job Description

The candidate will be responsible for managing incoming warranty claims submitted through a digital portal by 83 airline customers. They will review each claim to determine its root cause, identifying whether the issue stems from manufacturing defects, workmanship problems, normal wear and tear, or known recurring concerns. The role involves close coordination with the repair team to decide whether the item should be repaired in-house or escalated to a vendor for resolution. Throughout the process, the candidate will meticulously track claims and outcomes in Excel, maintaining accurate records and ensuring all data is transformed into digestible, actionable insights for presentation to senior leadership. Strong analytical skills and the ability to communicate effectively across teams are key to success in this position.

Compensation:

$88K to $129K per year annual salary.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role include: Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

Bachelors degree with a minimum of 3 years of relevant warranty analysis experience OR High school diploma with at least 8 years of industry experience

Demonstrated experience adjudicating warranty claims in a manufacturing setting (aerospace, aviation, or industrial preferred)

Ability to manage high-volume processingapproximately 400 warranty claims per month

Skilled in reviewing claims via online portals and identifying vendor warranty needs

Advanced knowledge of Microsoft Excel, including data entry and transformation of raw data into actionable insights

Comfortable interfacing with multiple business units such as repair shops, finance teams, and senior leadership null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].