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Job Description

The project focuses on modernizing the Banks IT operations, with a primary goal of replacing the current service management platform, Cherwell. This includes supporting the RFP process, gathering and documenting business requirements, coordinating testing efforts, and ensuring a smooth transition to a new ITSM solution by mid-next year.

o Meet with business stakeholders to gather and document requirements

o Write use cases and user stories for the new ITSM solution

o Participate in daily standups and status meetings with the PM team

o Collaborate with the service delivery analyst and IT teams to ensure alignment

o Coordinate and track testing efforts, including issue resolution

o Act as a point of contact for business users during testing and rollout

o Use PM tools (e.g., Agility) to manage documentation and progress

o Support the RFP process, vendor selection, and implementation planning

o Stay in sync with the Senior PM and Bank PM to ensure project milestones are met

o Additional tasks and responsibilities may be required as requested

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

o Experience in IT Service Management (ITSM), especially with ticketing and change control systems (e.g., Cherwell or similar)

o 35 years of experience in business analysis

o Strong communication skills able to translate technical concepts for non-technical stakeholders

o Experience gathering and documenting requirements from business users

o Ability to write use cases and user stories

o Familiarity with testing processes coordinating, tracking, and resolving issues o Project management experience or mindset is a plus

o Banking or financial services experience is a bonus

o Comfortable working in hybrid Agile environments

o Tools: Familiarity with PM tools like Agility is helpful null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].