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**Salary Range** : $18.89 - $28.33 Hourly

Job Details

The stated pay range is based on a national-average location. Actual salary is determined by factors including relevant work experience, skills and location. This position is bonus eligible.

The Agent Tech Support Specialist is tasked with servicing agent inquiries regarding software questions and issues. The specialist will use information provided by the agent to triage potential issues and provide solutions or education in the process. The specialist will document issues and work with subject matter experts on resolutions. The specialist will serve as the main point of contact with the agent and will be responsible for following up with resolutions.

As an** **Agent Tech Support Specialist, your responsibilities will include:

+ Troubleshoots various sales technology technical issues over the phone or by email.

+ Conduct virtual meeting to assist with sales technology software setups or resolve softwarerelated problems.

+ Provides guidance and solutions to resolve field issues with sales technology tools.

+ Tests real time technical issues for triage on complex and high priority tasks.

+ Identifies and reports software issues to subject matter experts and IT partners.

+ Performs as a subject matter expert for Sales technology tools and processes.

+ Logs calls and issues.

+ Analyzes and responds to emails that are received into the technical support queues.

+ Provides exceptional customer service to agents as well as other company employees.

+ Identifies and distributes necessary self-help documentation to guide agents with self-service options.

+ Assist with small projects and minor software enhancements.

+ Assist with testing sales technology tools and software updates.

The** **Agent Tech Support Specialist position is well-suited for you if you:

+ Demonstrate critical and analytical thinking skills.

+ Possess excellent conflict and issue resolution skills.

+ Exhibit strong organization skills with ability to prioritize multiple tasks and assignments.

+ Have outstanding verbal and written communication skills.

What you’ll need:

+ Associate’s degree or 4 years of related work experience as equivalent

+ 3 years of customer service experience

+ Strong analytical and problem-solving skills

+ Ability to work well within a group and individually

+ Strong customer focus with the ability to handle escalated issues

What will set you apart:

+ Basic software support experience

+ Insurance experience

+ Experience with Microsoft Office or related software

+ Willingness to work in the Central or Eastern time zone business hours

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

+ medical insurance

+ dental insurance

+ vision insurance

+ 401(k) retirement plan with company match

+ short-term & long-term disability insurance

+ Paid time-off and corporate holidays,

+ paid parental leave

+ company paid life insurance

Click on this link for additional information.

CNO embraces flexibility and encourages you to work where you’re most productive. Associates who live within a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) have access to come into that office. Associates who live outside of a 60-mile radius of a corporate office (Birmingham, Carmel, Chicago, Orlando and Milwaukee) may perform this role full-time work from home (WFH) from any US based location, as long as you are willing to work central or eastern time zone hours. All associates may be asked to travel to varying corporate offices periodically. Work cannot be performed from outside of the United States.

CNO provides life and health insurance, annuities, financial services, and workforce benefits solutions through our family of brands and supported by our associates and agents. Our customers work hard to save for the future, and we help protect their health, income and retirement needs with 3.2 million policies and more than $35 billion in total assets. Our 3,400 associates, 8,600 exclusive agents and independent partner agents guide individuals, families and businesses through a lifetime of financial decisions.

We are financially strong and well positioned for continued growth, and we are grounded in our core values of Diversity, Equity & Inclusion (DE&I); Integrity, Customer Focus, Excellence, and Teamwork. We have offices in more than 260 communities in the U.S., including our headquarters in Carmel, Indiana, and corporate offices in Birmingham, Chicago, Orlando and Milwaukee. At CNO Financial Group, we’re always looking forward—to the security and stability we help create for our insurance brands’ customers, and the growth we create within our own company. We're looking for ambitious people who want to do more. We'll provide you with opportunities to grow your skills through challenging professional experiences. If you're looking for a culture that encourages development, helps you reach your potential, and rewards you for your contribution, then CNO Financial Group is right for you. For more information, visit CNOinc.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation

Pay Range: $18.89 - $28.33 Hourly

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

**ReqID** : JR169414

**Job Type** : Full time