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Job Description

65-73/hr

Insight Global is hiring for a Program Manager to sit onsite in Stamford, CT for a large, telecommunication company. This person will be joining the Customer Operations organization, working on a transactional biller project for mobile/cable services and convergence. In other words, this program focuses on cable billing and being able to bill monthly/ before service. Furthermore, this program focusses on customer experience that when an a customer call in, the agent will have one centralized system for both mobile and cable as its currently to different systems that causes customers to have to be re-routed depending on what they are calling about. This program manager will be working cross functionally with various teams and groups both inside and outside the organization, consisting of both technical and non-technical stakeholders (IT, development, testing, billing, etc). On a day-to-day, this Program Manager will spend 50% of their time planning/implementing schedules and monitoring program from inception through delivery, 25% defining and reporting program roadmap, status, development issues and success metrics, 10% identifying and monitors areas of risk and coordinating the projects and their interdependencies, while the last 15%: managing stakeholder engagement and satisfaction.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

• 8+ years of Project/Program Management Experience

Background within Project Management

• Experience coordinating and communicating with both technical & non-technical stakeholders

• Ability to present and provide project updates at the leadership & executive level

• Responsible for managing one or more highly complex or enterprise wide IT programs consisting of multiple projects

• Strong experience with MS Office Suite Products: PowerPoint, Excel, Word

• Background working WITH BOTH Agile and Waterfall

• Project Management Tools: Smartsheet, MS Projects, Jira

Good personality & communication · Telecom background

- PMP certification null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].