• IT Helpdesk/Systems Support

    Motion Recruitment Partners (Irondale, AL)


    IT Helpdesk/Systems Support

     

    Irondale, Alabama

     

    Onsite

     

    Contract

     

    $21/hr - $25/hr

     

    Open to working onsite in Birmingham, Alabama? We have an IT System Support Analyst opening that might be a fit. In this role you will work the ticket cue and answer incoming calls. There are in person duties with end clients and the potential to assist with telecommunication projects.

    Contract Duration: 6 months **Required Skills & Experience**

    + High School diploma or equivalent, college degree preferred.

    + 2-4 years' experience installing, configuring and resolving complex PC support issues

    + Should possess strong customer service skills and good verbal communications skills.

    + Should possess strong working knowledge of Microsoft Office applications.

    + Should possess good analytical/trouble shooting skills.

    + Previous ticketing system experience is nice to have.

    + Should have A+ certification and possess good written skills.

     

    What You Will Be Doing

    Daily Responsibilities

    + Provide first-level support and problem resolution for internal and external customers; point of contact for system related problems; setup and configure branch and desktop printers; monitor the wide area network.

    + Provide excellent customer service.

    + Must complete time critical assignments on time to meet company goals and customer deadlines.

    + Understands potential to be required to be on-call on nights or weekends or work weekend and night shifts

    + Must enter all work into ticketing system

    + Must comply with all policy and procedures of the company

    + Complete assigned tasks as assigned by the System Support Manager

    + Install and configure replacement PCs and peripherals.

    + Perform physical duties related to PC deployments and repair (crawling under desks, packing/unpacking PCs, shipping of hardware)

    + Provide level 2 support for PCs, printers, scanners, aircards and PDA devices.

    + Assist the LAN/Server department with research and evaluation on a wide range of current and new PC products and technical information.

    + Perform on-sight technical PC support for corporate personnel.

    + Ensures compliance with company's Performance Standards, with proper recognition of investment for long-term growth.

    + Recommend products as required and in accordance with polices.

    You will receive the following benefits:

    + Medical Insurance - Four medical plans to choose from for you and your family

    + Dental & Orthodontia Benefits

    + Vision Benefits

    + Health Savings Account (HSA)

    + Health and Dependent Care Flexible Spending Accounts

    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

    + Hospital Indemnity Insurance

    + 401(k) including match with pre and post-tax options

    + Paid Sick Time Leave

    + Legal and Identity Protection Plans

    + Pre-tax Commuter Benefit

    + 529 College Saver Plan

     

    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

     

    **Posted by:** Jessica Eisenberg

    Specialization:

    + Technical Support