• RO Program Specialists

    Idaho Division of Human Resources (Boise, ID)


    RO PROGRAM SPECIALISTS

    Posting Begin Date: 2025/07/29

     

    Posting End Date: 2025/08/05

     

    Category: Program Management

     

    Sub Category: Planning and Development

     

    Work Type: Full Time

     

    Minimum Salary: 23.91

     

    Maximum Salary: 23.91

     

    Pay Rate Type: Hourly

    Description

    State of Idaho

     

    Tax Commission Career Opportunity

     

    Revenue Operations is seeking a motivated and detail-oriented professional to help lead the development of a newly established Application Processing team. This unit will support the implementation and administration of the Idaho Parental Choice Tax Credit program. In this role, you will supervise a small team responsible for reviewing and processing applications.

     

    Revenue Operations is also seeking 2 Program Specialists who will know all the programs in Revenue Operations and be able to go where the work flow is at the time. They will help identify trends and work with program staff to resolve technical problems as they relate to tax processing.

     

    Applications will be accepted through 4:59 PM MST on the posting end date.

     

    The minimum starting rate for these positions is $23.91 per hour

     

    These positions are all located in the Boise Office on the Chinden Campus, 11321 West Chinden Blvd, in Building 2.

    Job Responsibilities:

    HB 93 Program Specialist:

    + Training and mentoring staff to ensure consistent and accurate processing

    + Handling escalated or complex application issues

    + Verifying applicant responses and supporting documentation

    + Monitoring internal systems for accuracy and efficiency

    + Drafting and maintaining standard operating procedures

    Subject Matter Expert Program Specialist:

    + Providing subject matter expertise on specific topics or areas such as IBML, Automated Software, or GenTax.

    + Implementing policies and procedures to ensure compliance with regulations and Agency standards.

    + Delivering training programs to educate employees on specific topics or skills.

    + Providing technical support and troubleshooting assistance to staff as needed.

    + Collaborating with other departments or teams to improve workflow and efficiency.

    + Preparing reports and presentations to communicate findings and recommendations to management.

    + Participating in quality control and quality assurance activities.

    + Communicate effectively with team members, senior management, and other stakeholders to ensure everyone is informed and on the same page.

    + Providing expertise and solving problems that arise within the team or department, using knowledge and experience to find solutions.

    Minimum Qualifications:

    Some knowledge of:

    + management practices;

    + program or project planning and implementation.

    Experience:

    + developing and evaluating policies and procedures.

     

    Why Join Us?

     

    + OUR VISION: Great people. Helping you. Serving Idaho.

    + OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.

    + OUR VALUES: Fairness, Accountability, Integrity, Respect.

     

    What Do Our Employees Say About Us?

     

    + "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."

    + "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."

    + "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

     

    Follow us on LinkedIn or Facebook to learn more about us! Questions? Contact us at [email protected] or 208-334-0478.

     

    What's In It for You?

     

    + Affordable benefits including medical, vision, and dental insurance

    + PERSI defined benefit retirement plan

    + Paid sick and vacation leaves start accruing your first day

    + 11 paid holidays per year

    + Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks

    + Permanent, full-time classified employment status after successful completion of an entrance probation

    + Working in an office environment with other talented and highly motivated individuals

    + Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise

    + The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

     

    Benefits may not be applicable for temporary or seasonal positions.

    EEO/ADA/Veteran:

    The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

     

    The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. (If you have a contact for applicant accommodations at your agency, please replace the contact information).

     

    Preference may be given to veterans who qualify under state and federal laws and regulations.