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Description

The Business Operations Manager is a strategic partner within the Design organization, driving operational excellence and supporting business planning across UX and Industrial Design. This role requires strong analytical thinking, project management, and business acumen to improve performance and enable strategic initiatives.

Key job responsibilities

Strategic Planning & Analysis

- Partner with Design leadership to define and track KPIs and business health metrics

- Support annual and quarterly planning, including headcount and budget forecasting

- Analyze data to identify trends and operational opportunities

- Monitor progress against goals

- Manage headcount planning, budget tracking, and contractor spend

- Partner with Finance on forecasting and variance analysis

Program & Process Management

- Lead initiatives that improve organizational efficiency and effectiveness

- Drive cross-functional projects and implement scalable processes

- Maintain documentation of operational workflows and tools

Organizational Effectiveness

- Collaborate with Design Operations on org health and team effectiveness

- Support restructuring, integration, and change management efforts

- Address operational bottlenecks and enable cross-team collaboration

Communications & Stakeholder Engagement

- Prepare executive communications, presentations, and business reviews

- Serve as liaison between Design and partner orgs

- Maintain clear reporting, documentation, and stakeholder updates

A day in the life

A day in the life of the Business Operations Manager includes partnering with Design leadership to review team goals and headcount plans, analyzing metrics to identify operational gaps, and preparing updates for executive reviews. They might lead a cross-functional project sync in the morning, work with Finance on budget forecasts in the afternoon, and wrap up by documenting process improvements or drafting comms for an upcoming org update. This role thrives on connecting the dots across teams, bringing clarity to complex challenges, and driving execution to enable a high-performing, strategically aligned design organization.

About the team

This team sits at the intersection of creativity and operations, enabling world-class UX and Industrial Design through strategic planning, resource management, and cross-functional execution. We thrive on solving complex problems, creating clarity from ambiguity, and driving scalable processes that empower designers to do their best work. By partnering closely with design leaders, finance, and partner orgs, we help shape the future of design at scale.

Basic Qualifications

- 6+ years of design program management experience

- Experience understanding needs of business and end customers and translating them into right solutions

- Experience gathering and analyzing large amounts of data and delivering continuous business improvements

Preferred Qualifications

- Knowledge of project management tools and methodologies (agile to waterfall)

- Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,500/year in our lowest geographic market up to $192,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.