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Description

Customer Trust External Relations (CTXR) ensures global thought-leaders, brands, policymakers, regulators, consumer advocates, and media understand how Amazon delivers our trustworthy shopping experience by (1) delivering evidence and telling stories that persuasively demonstrate the reality of the customer-obsessed tools our teams build to protect our customers, brands, and selling partners, (2) accelerating and strengthening third-party, influential relationships and partnerships all over the world that raise the bar for retail to consumers’ benefit, and (3) serving as a “voice of the customer” for product and tech teams.

We are looking for a self-motivated and results-oriented Program Manager (PM) based in Amazon HQ2 (Arlington, VA) who will execute and support the team on complex projects across multiple initiatives, proactively drive program improvements and mechanisms, oversee vendor contracts, team budget, goal tracking, and other ad-hoc projects that drive efficiency and deliver results. This individual will work closely with various senior leaders, as well as administrative, Finance, and HR partners to ensure we structure, prioritize, and track programs that execute on our vision. The PM will be part of a global Strategic Initiatives team that drives centralization and adoption of mechanisms and strives for operational excellence.

This role requires high attention to detail, organizational skills, and the ability to meet tight deadlines. The candidate will be comfortable in a fast-paced, fluid environment, while maintaining great flexibility, a sense of humor and composure. They should also be proactive in understanding and communicating critical business needs, and knows how those translate into solutions. This person must have experience building long-term, strategic relationships, and becoming influential partners. They will not only successfully develop and drive programs across teams, but is willing to roll up their sleeves, dive into the weeds to get the job done, focusing on the data and details to ensure the right inputs are top of mind for our customers and stakeholders.

Key job responsibilities

• Handle a high volume of requests, engagements, and interactions in a fast-paced environment.

• Maintain existing mechanisms as well as proactively recommend new ones to drive efficiencies and improvement.

• Maintain visibility into large team projects and initiatives throughout the organization and actively identify and resolve gaps or dependencies between projects, act on any not being tracked/actioned.

• Oversee teams’ budgets, working closely with Finance and Billing to secure financial spending, and associated internal and external deadlines are met.

• Own and facilitate internal reporting such as roadmaps, ROB calendars, team Wiki page, and more.

• Support the PM lead in internal strategic communication and employee engagement as needed.

Basic Qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- Bachelor's degree or equivalent

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.