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IT Technical Assistant- Limited Term (Part-Time)

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IT Technical Assistant- Limited Term (Part-Time)

Salary

$19.00 - $21.00 Hourly

Location

Carlsbad, CA

Job Type

Part-Time Hourly

Job Number

7282025

Department

Information Technology

Opening Date

07/29/2025

Closing Date

8/17/2025 11:59 PM Pacific

+ Description

+ Benefits

+ Questions

The Position

The City

Carlsbad is conveniently located between L.A. and San Diego and features nearly seven miles of coastline, three lagoons, world-class resorts, well-planned neighborhoods and a diverse business community. Covering nearly 40 square miles, the City of Carlsbad is currently home to about 115,000 residents. Thanks to an award-winning growth management plan, the city's infrastructure and services keep pace with development and promote an excellent quality of life. A full-service city, Carlsbad has its own police and fire services, a water district, parks and recreation, and library and cultural arts departments, in addition to standard administrative and public works functions.

The Department

The IT Department keeps Carlsbad connected by delivering innovative technology solutions to both internal and external customers. We are seeking a forward-thinking Technical Assistant who brings strong customer service skills and technical expertise to the team. This role will be responsible for troubleshooting and resolving complex issues, as well as overseeing incidents and requests to ensure efficient and timely resolutions.

You Belong in Carlsbad

The City of Carlsbad embraces and recognizes the vital relationship of an inclusive, engaged work environment and innovative excellence. An equitable and inclusive work climate comprises personal experiences, values, and views shaped from differences of culture and circumstance. Our organization appreciates belonging, creativity, recognition and retention of its employees and is committed to hiring and developing motivated, productive and talented employees who provide services and enhance our quality of life. We work to embrace open and equitable access to opportunities for learning and development as our responsibility and goal.

The Position

Provide direct support for client systems and resolve technical problems in the installation and maintenance of personal computers, printers, peripheral devices, and mobile devices. Many of the duties in this job series are centered on providing direct support for client systems.

The IT Technical Assistant works independently with occasional instruction or assistance as new or unusual problems arise. The IT Technical Assistant is expected to be fully aware of standard operating procedures to resolve end-user problems.

**Budget for this position has been approved through fiscal year 2025-2026

**Part-time employee cannot exceed 980 total hours worked within one fiscal year.

Key Responsibilities

Incumbents may perform some but not all of the listed duties and may be required to perform additional duties from those listed below to meet the City's business needs and changing operating practices. Other duties may be required and assigned.

+ Provides support to end users to resolve problems and maintain proper utility for personal computer, laptop, and mobile device operations

+ Provides proper working operations and quality support for peripheral devices including local network printers, plotters, faxes, scanners, all in ones, etc

+ Ensures client software operate effectively

+ Installs and tests personal computers, printers, and other peripheral devices

+ Provides user training on new products, applications, and devices

+ Sets up mobile devices for customer use and provides technical support for related issues

+ Performs password resets; may use tools to assign passwords, create user accounts, and assign access rights

+ Supports policies for laptops and peripheral device utilization and enforces desktop standards

+ Utilizes imaging tools to deploy client devices

+ Manages projectors and other multi-media devices located in staff meeting rooms

+ Performs station network cabling

+ Ensure adherence to standards for software and hardware; use of specialty software; changes to desktop support procedures; planning the deployment of new personal computer assets.

+ Purchases client devices as directed

+ Assumes responsibility for vendor communications when a vendor is unable to resolve problems

+ Assists with asset lifecycle management - acquisition – deployment – obsolete processing

+ Documents and tracks support activity and records of equipment and software as necessary

Qualifications

+ Knowledge of Microsoft Windows Operating Systems

+ Knowledge of PC hardware

+ Installation and maintenance of personal computer hardware

+ Basic Information Technology terminology such as IP addresses

+ Knowledge of network connectivity and VPN support are preferred

+ Knowledge of technology life cycles

+ Knowledge of computer network operations of limited to moderate scope

+ Ability to provide customer service in person, via remote control technologies, and over the telephone

+ Ability to troubleshoot personal computer hardware and software and provide repair

+ Ability to troubleshoot local/network printers

+ Ability to work independently with occasional supervision

Experience & Education

+ Special Requirements/License or Certificate:

+ Possession of a valid Class C California Driver's License by first day of employment

+ Preferred:

+ Bachelors of Science or Arts degree from an accredited college in a related discipline

+ 1 year of experience troubleshooting end user problems in a help desk environment

+ Experience with Service Now service desk ticketing systems (IT Service Management)

+ APPLE Savings Plan

+ Employee Assistance Program: EAP (https://cityweb.carlsbadca.gov/civicax/filebank/blobdload.aspx?BlobID=24027)

+ 40 hours of sick leave per fiscal year (July 1- June 30)

+ Eligible to use after the first 90 days of work

Part time positions do not have benefits, and cannot exceed 980 hours in a fiscal year (July 1- June 30).

01

Please enter your initials below acknowledging that "see resume" or "see application" are not valid responses to the following questions.

02

Please indicate your highest level of education:

+ High School / GED

+ Some College

+ Associates

+ Bachelors or Higher

03

If you indicated a Bachelors Degree or higher, please list your field(s) of study below. If not, enter N/A

04

Do you currently hold any certifications related to Information Technology?

+ Yes

+ No

05

If yes to the previous question, please list your certificate(s) below. If none, type "N/A" in the space below.

06

Do you have experience with Service Now service desk ticketing systems (IT Service Management)?

+ Yes

+ No

07

How many years of experience do you have providing desktop and troubleshooting support?

+ None

+ Less than 1 year

+ 1 year but less than 2

+ 2 years or more

08

Do you have experience providing support in a mobile wireless environment?

+ Yes

+ No

09

If you answered yes, please explain. If you answered no, please type N/A in the space below.

Required Question

Employer

Carlsbad, City of (CA)

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