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Job Title Bob’s Squad Support Associate

Job Overview

Join Bob’s Discount Furniture as a Sales Support Associate - Bob’s Squad Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you’ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you’ll use technology and service skills to represent Bob’s with integrity, enthusiasm, and care.

This is a full-time, in-store position with required flexibility to work nights, weekends, and holidays.

What You’ll Bring to Bob’s

At Bob’s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!

Key Skills for Success

To excel in this role, you will need to demonstrate strengths in the following skill areas:

Core Competencies & Expertise

+ Guest communication and empathy

+ Omnichannel customer support (in-store, phone, digital)

+ Order entry and accuracy using support systems

+ Cash handling and payment processing

+ Multitasking and follow-through

+ Problem-solving and root cause analysis

+ Positive mindset and professionalism

+ Technology adaptability and system usage

Preferred Competencies & Skills

+ Experience in retail, call centers, or customer service

+ Sales or CRM system familiarity

+ Experience supporting store operations or fulfillment

Who We Are

At Bob’s, we have fun, we love what we do, and we’re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we’re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.

How We Will Support Your Success

We know you have many choices when it comes to your career. At Bob’s, we invest in your growth, well-being, and career advancement.

Benefits & Perks

+ National Medical, Dental, and Vision Insurance

+ Paid Vacation, Sick Days, Holidays, and your Birthday

+ 401(k) Profit Sharing Plan with a generous company match

+ Pet Insurance and employer-paid Life Insurance

+ Legal & Financial Planning assistance and wellness resources

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

Pay: $15.88 per hour

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected] ([email protected]) . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.