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_At Towne Park, it’s more than a job, you can make an impact._

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $135,000.00-$150,000.00

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

SUMMARY

The Senior Manager, Compliance is responsible for leading the Screening Compliance and Employee Relations and Compliance teams. This role will support the Vice President of Human Resources in developing and implementing strategies and programs that ensure a fair, inclusive, and compliant workplace. This role works closely with HR and operational leadership to drive consistency and alignment across the organization, contributing to positive employee relations, and ensuring compliant HR policies and practices.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

People Management

+ Leads the Screening Compliance and Employee Relations and Compliance teams in alignment with Towne Park’s mission, vision and values and ensures compliance with the company’s policies, procedures, and standards.

+ Responsible for the overall direction, performance management, coordination, and evaluation of the direct reporting team.

+ Communicate policies to employees and become the primary information source for the team; following up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.

+ Actively recruits, retains, and develops talent and holds employees/direct reporting teams accountable for results.

Compliance & Employee Relations

+ Partners with the Vice President of Human Resources to align compliance and employee relations strategies with organization goals and to develop long-term compliance framework and risk mitigation strategies.

+ Ensures adequate processes and systems are in place to maintain compliance with relevant labor and employment laws, regulations, and company policies.

+ Identifies compliance risks and develop proactive mitigation strategies, collaborating with key stakeholders, including Legal, Safety/Risk, Operations, and IT, as needed, to ensure integrated efforts.

+ Reviews business contracts for people-related terms and conditions, partners with appropriate stakeholders, and provides recommendations and revisions to ensure consistency and alignment across the organization while achieving the business objectives.

+ Serves as an escalation point for complex employee relations issues, investigations, and pre-employment and post-employment screening issues, providing guidance and support.

+ Promotes ethical behavior, inclusion, and accountability across the organization.

Project & Change Management

+ Leads organization-wide initiatives and programs, ensuring the roll outs are accompanied by appropriate resources and tools for the stakeholders as well as an effective communication plan for the audience.

+ Identifies opportunities to optimize and streamline HR processes, leveraging data to enhance decision-making and operational efficiency.

+ Identifies employee impacting issues and implements solutions and process improvements.

+ Evaluates vendor contracts and services for cost-effectiveness, efficiency, and compliance alignment, partnering with appropriate stakeholders, as needed.

Metrics & Reporting

+ Develops and monitors KPIs related to compliance, investigations, and screening processes.

+ Prepares executive-level reports and presentations on trends, risks, and mitigation strategies.

Education

+ Bachelor’s degree in human resources, business administration, legal studies, or related degree required.

+ JD or MS degree in related field preferred

Work Experience

+ 8-10 years of experience in related field

+ 2 or more years of experience leading a team

+ 2 or more years of experience leading high-risk employee relations investigations

Required Licensure, Certification, etc.:

+ · PHR/SHRM-CP, preferred.

Knowledge, Skills, and Abilities:

+ Ability to effectively plan, set priorities, and manage many projects simultaneously while working to meet deadlines.

+ Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various technology applications.

+ Thorough understanding of local, state, and federal employment laws.

+ Ability to coach, consult, and build effective relationships.

+ Ability to act with integrity, professionalism, and confidentiality.

+ Strong attention to detail and analytical and problem-solving skills.

+ Excellent time management skills with a proven ability to meet deadlines.

+ Excellent verbal and written communication skills to effectively address all levels in the organization.

+ Ability to read and decipher employment-related documents, business contracts, and vendor agreements

+ Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company.

SCOPE

Authority to Act:

+ Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.

Budget Responsibility:

+ The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

_The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 30% may be required.

Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.