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Description We are looking for a dedicated Customer Success Specialist to join our team in Deerfield Beach, Florida. In this contract role, you will play a pivotal part in fostering strong customer relationships, promoting our core values, and ensuring seamless communication across sales and customer service functions. If you have a passion for delivering exceptional customer experiences and thrive in a dynamic environment, we encourage you to apply.

Responsibilities:

• Build and nurture strong relationships with customers, actively promoting the company’s vision, mission, and values.

• Provide proactive aftersales and warranty support, ensuring customer satisfaction.

• Maintain accurate customer account details in CRM software and coordinate with Account Managers.

• Process sales orders, create order acknowledgments, and issue pro-forma invoices as needed.

• Collaborate with production teams to manage lead times, monitor open orders, and communicate delivery updates to customers.

• Record and manage customer feedback, escalating complaints to appropriate departments when necessary.

• Administer warranty processes, including maintaining databases and timely updates.

• Support shipment logistics by assisting with shipping documentation and organizing deliveries to meet customer expectations.

• Assist in maintaining stock levels and conducting inventory checks alongside the Warehouse Coordinator.

• Stay updated on product knowledge to provide informed service to customers. Requirements • Proficiency in CRM systems, such as NetSuite, and familiarity with other computer programs.

• Experience working with tools like Avaya CMS, Epic Software, and ADP for financial services.

• Strong communication skills, with the ability to manage inbound calls and assist customers effectively.

• Demonstrated ability to handle billing functions and manage benefit processes.

• Solid organizational skills to manage multiple tasks, including stock maintenance and shipment documentation.

• Proven ability to escalate concerns and resolve customer complaints efficiently.

• Knowledge of despatch and shipping processes, with a focus on meeting customer expectations.

• Ability to work collaboratively with sales, production, and warehouse teams. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .