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JOB SUMMARY

The Collections Specialist, Strategic drives the collection of past due balances through proactive outreach while maintaining positive customer relationships. The role is responsible to manage complex accounts, reconcile discrepancies, and ensuring accurate invoices and EDI transmissions. The position partners with Sales, Customer Experience, and I/T teams to resolve issues promptly, supports month-end activities, and escalates accounts for credit hold or third-party collections when needed.

Key Responsibilities:

+ Drive collection of past due balances through proactive outreach, including phone calls, emails, and use of customer portals, to reduce delinquency.

+ Manage complex accounts in collaboration with the PIP Sales team while maintaining positive customer relationships.

+ Act as the primary point of escalation to accelerate the collection process and minimize customer disruption.

+ Perform thorough customer account reconciliations to identify and resolve payment discrepancies.

+ Utilize customer portals to confirm receipt of invoices and ensure they are scheduled for payment.

+ Ensure the accuracy and integrity of the daily invoice process, including electronic data interchange (EDI) transmissions.

+ Partner with internal I/T and EDI teams to troubleshoot and resolve transmission issues and EDI rejections.

+ Establish firm payment dates or structured payment plans with customers, as needed.

+ Collaborate with internal Sales and Customer Experience teams to resolve billing disputes, customer discrepancies, and invoice short payments.

+ Accurately document all collection efforts, communications, and account statuses within PIP’s ERP system.

+ Support month-end and quarter-end closing activities by providing updates on high-risk or delinquent accounts.

+ Recommend accounts for credit hold or third-party collection based on aging and collection efforts.

Core Skills and Competencies:

+ Exceptional verbal and written communication skills, with a strong customer service mindset

+ Confident and professional telephone presence with the ability to build rapport quickly

+ Strong time management and organizational skills, with the ability to prioritize and meet deadlines

+ Self-motivated and results-driven, with the ability to work independently with minimal supervision

+ Proven analytical and problem-solving abilities to effectively resolve account issues

+ Experience working with finance ERP systems; familiarity with Eclipse or other Epicor platforms is preferred

+ Proficient in Microsoft Excel, with the ability to analyze and interpret data effectively

Protective Industrial Products (PIP) is an equal opportunity employer that is committed to diversity and inclusion in the

workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation,

national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination,

layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PIP makes hiring decisions based

solely on qualifications, merit, and business needs at the time. For more information, you may request access to our EEO policy.

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