"Alerted.org

Customer Service Representative

Vineland, NJ (http://maps.google.com/maps?q=500+W+Elmer+Rd+Vineland+NJ+USA+08360-6314)

Description

The Customer Service Representative (CSR) is responsible for providing exceptional service to our customers by handling orders, addressing inquiries, and resolving issues promptly and professionally. This role also includes general administrative support to the organization and close collaboration with internal departments, including Sales and Accounting

Requirements

Key Responsibilities:

+ Understand, maintain, and anticipate customer needs to deliver a high level of service and satisfaction.

+ Collaborate with the Sales team to ensure all customer expectations are met and exceeded.

+ Process, verify, and monitor incoming purchase orders and customer documents for accuracy and completeness.

+ Upload and organize order-related documentation in internal systems.

+ Proactively communicate order status updates, shipment delays, inventory shortages, or service disruptions to customers.

+ Work with the Accounting department to resolve billing or credit issues.

+ Act as a liaison between customers and internal departments (Production, Shipping, Sales, Accounting) to resolve issues efficiently.

+ Collaborate with internal departments to investigate and follow up on complaints, returns, or product discrepancies to ensure full resolution.

+ Support company initiatives related to customer satisfaction, quality assurance, and data management.

+ Maintain up-to-date knowledge of company products, services, and policies.

+ Assist in onboarding and cross- train customer service team members as needed.

+ Participate in the weekend/holiday on-call rotation or fill coverage gaps.

+ Perform other administrative and support duties as assigned by the Customer Service Manager.

Qualifications and Education RequirementsCompetency:To perform the job successfully, an individual should demonstrate the following competencies:

+ Communication – Effective oral and written skills; clear and courteous communication with customers and coworkers.

+ Dependability – Meets deadlines, follows through on commitments, and is punctual and reliable.

+ Professionalism – Approaches others with tact, maintains a positive attitude, and upholds company values.

+ Adaptability – Comfortable managing change and dealing with unexpected situations.

+ Organization & Planning – Prioritizes tasks, uses time efficiently, and completes tasks thoroughly.

+ Problem Solving – Exercises sound judgment to address customer needs and escalate when needed.

+ Mathematical & Reasoning Skills-Basic math and problem-solving abilities required to manage data and resolve issues.

Required Qualifications Education/Experience Level, Certificates, Licenses, and Registrations:

+ High School Diploma or equivalent required; some college preferred.

+ Minimum one year of experience in a customer service or administrative support role.

+ Proficiency in Microsoft Office applications, particularly Word and Excel.

+ Strong organizational, multitasking, and time management skills.

+ Excellent written and verbal communication abilities.

+ Ability to work under pressure while maintaining accuracy and attention to detail.

Additional InformationSupervisory Responsibilities:This position does not have supervisory responsibilities.Physical Requirements:

+ Regularly required to talk and hear

+ Frequently required to sit, walk, and use hands to operate office equipment.

+ Occasionally required to stand, reach, and lift up to 10 lbs.

+ Visual acuity including close, distance, color, and peripheral vision is required.

Work Environment:This is an office-based position with minimal exposure to hazards. Reasonable accommodations may be made for individuals with disabilities.

Certificates, Licenses, Registrations:None required for this position

Salary Description

$18.00 - $26.00