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Join the high-performing West Operations Performance Team as an Operations Performance Specialist, where you'll play a pivotal role in driving revenue growth and operational excellence across our region. This position offers the opportunity to make a direct impact on business outcomes through comprehensive performance analysis, strategic process optimization, and data-driven decision support.

Operations Performance Specialist

Seeking a motivated, analytical professional who thrives in a fast-paced environment and is passionate about translating data into actionable business strategies.

In this role, you'll conduct in-depth analysis of sales and service performance metrics, identify opportunities for process improvements, and provide strategic insights that directly influence operational decisions. You'll collaborate closely with cross-functional teams to implement initiatives that enhance both revenue generation and operational efficiency, while building your expertise in advanced data analytics and operations management.

Key Responsibilities

Performance Analysis & Reporting

+ Support analysis of metrics and data to identify trends and strategic opportunities

+ Own the creation and delivery of required performance reports to leadership

Process Improvement & Optimization

+ Support process initiatives and identify opportunities for operational efficiencies

+ Own special projects that drive organizational growth and efficiency

Data Management & Systems Support

+ Ensure data integrity and accuracy across CRM and CDP systems

+ Support implementation of new tools and technologies across the organization

+ Support system integrations and automation implementations

Training & Business Consulting

+ Train team members on system usage and best practices

+ Support initiatives that directly impact sales and service performance and retention

Required Qualifications

Education & Experience

+ Bachelor's degree in Business Administration, Operations Management, Data Analytics, Economics, Finance, or related field - preferred

+ 0-2 years of relevant experience in dealership operations, business operations, analytics, or training/consulting

+ Strong performance with relevancy to statistics, business analysis, or operations

Technical Skills

+ Proficiency in Microsoft Excel, PowerPoint, and data analysis tools

+ Experience with data visualization platforms (Tableau, Power BI, or similar)

+ Working knowledge of CRM systems

+ Understanding of dealership processes, methodologies, and performance metrics

+ Familiarity with business intelligence and reporting tools

Core Competencies

+ Strong analytical and critical thinking skills with ability to translate data into actionable insights

+ Excellent attention to detail and commitment to data accuracy and integrity

+ Outstanding written and verbal communication skills with ability to present to executives

+ Proven ability to work independently and manage multiple complex projects simultaneously

+ Leadership mindset with strong interpersonal and relationship-building skills

+ Adaptability and continuous learning orientation in a fast-paced, evolving environment

+ Problem-solving approach with focus on innovative solutions and process improvements

Req Number: 33181

Position Code: 782807

Type: Full-time

Dealership: Arizona Management Company

Location Address: 7015 East Chauncey Lane

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.